AI employee Mia takes the inquiry and drafts a factual reply or showing request. Your team assigns the lead and approves before anything goes out.
14 days on sample data. No credit card. Calls, texts, and email are simulated.
Pause and take control whenever you want. Watch AI employee Mia read the inquiry, check the listing record, run AI employee Sam's Fair Housing check, and stop for your approval on its own computer. How its own computer works.
Maya calls the sign number for 14 Harbor Lane while agent Dana Ortiz is at a dinner appointment. AI employee Mia answers on the brokerage Twilio line, records what Maya asked, and checks the listing record.
How many buyer, seller, and rental calls on your phone carrier log between 6 p.m. and 9 p.m. ET hang up on voicemail while you are at a showing?
When a prospect calls a yard sign at 6:45 p.m. ET and hits voicemail, or sends a listing question on Saturday afternoon while you are opening a lockbox at a property, they call the next realtor on the search page before your morning check-in.
In Omni Studio, AI employee Mia answers calls on your own Twilio number (a phone and text carrier that bills you directly for numbers and usage; see "Is anything billed on top of the plan?" on /pages/pricing), checks your listings and Google Calendar on its own computer, and drafts the reply, showing invitation, or missed-call text. Nothing goes out until you approve it. The Pilot starts at $497 a month.
A generic phone answering service takes a name and a callback number on a notepad. In the Real estate workspace, AI employee Mia works inside your listings, leases, and calendar, and hands specialized tasks to the other AI employees on your roster.
When a call, text, web chat, or forwarded portal email arrives, AI employee Mia reads the property record first. It checks whether the address is an active sale listing or a rental unit, looks up the price, bedroom count, pet policy, or application requirements stored on the record, and checks which licensed agents have open showing windows on Google Calendar.
Instead of promising an appointment slot or guessing an answer, AI employee Mia records the lead source, logs the transcript, and prepares a draft reply with two or three candidate times for you to review. When the inquiry needs follow-up, compliance verification, application file checks, or maintenance triage, the other AI employees in the workspace pick up their part of the job.
Chief of staff · Front desk and intake
Answers calls on your Twilio number, reads texts, chat, and inbox inquiries, records the lead source, checks Google Calendar, and drafts showing invitations or missed-call texts without promising a slot.
Closer · Sales and estimates
Drafts factual first replies for speed to lead, open-house visitor follow-ups, and listing check-ins. Makes no promises about price reductions, availability, or contract terms.
Compliance and checks
Checks listing descriptions and outreach drafts against the Fair Housing steering-phrase filter, checks disclosure packets for missing pages, and prepares the broker compliance review queue. Never files documents or moves funds.
Office manager · Documents and records
Checks rental application files for missing pay stubs or IDs, tracks leases, renewals, move-ins, move-outs, and vendor paperwork, and flags what needs a person. Never scores or decides an application.
Service recovery · Operations and dispatch
Drafts calm replies to tenant or client complaints, prepares property maintenance tickets with the details a vendor needs, and prepares escalation summaries for owner approval without promising refunds or waivers.
Recall coordinator and Numbers
AI employee Reggie checks opt-in consent and drafts inactive lead reactivation and lease renewal notes. AI employee Nora builds the broker weekly report with every number linked to its source record.
Buyers and renters browse listings after work. When a call or inquiry lands at 7:15 p.m. ET, AI employee Mia captures the details right away and queues a factual reply so you can approve it in one tap instead of typing from scratch at 10 p.m. ET.
For phone calls, AI employee Mia answers on your connected Twilio number, records the caller's question, checks open showing windows, and drafts a follow-up text. For inbox inquiries, AI employee Cody and AI employee Mia read the email thread in Gmail and draft a response tied to the listing record. See the speed to lead for real estate inquiries use case for the full email workflow.
How phone and text billing works: AI usage is unlimited on every plan, with no credits to buy or track. AI calls and AI texts are included. Phone numbers and carrier message delivery run through your own Twilio account, and Twilio bills you directly for them. See the pricing page and the FAQ "Is anything billed on top of the plan?" for full details.
Enter your own numbers from last week's phone log and inbox. We do not pre-fill industry conversion percentages or invented benchmarks.
Scheduling a Saturday tour means texts back and forth between the buyer, the listing agent, and the calendar, plus hunting for the signed seller disclosure PDF. AI employee Mia, AI employee Sam, AI employee Reggie, and AI employee Olivia keep that whole chain on one listing record.
When a buyer or renter asks to tour a property, AI employee Mia checks Google Calendar for the agents assigned to that listing and drafts an invitation with open candidate times and the disclosure packet. Before you send the invite, AI employee Sam checks the packet against your document checklist and flags anything missing. After the showing, AI employee Cody or AI employee Reggie drafts the follow-up note for visitors who opted in, and AI employee Olivia checks incoming rental application files for missing documents.
Explore the dedicated showing requests, rental tours, and leasing follow-up page, the open-house sign-in to follow-up workflow, or step through the full multi-employee walkthrough in A showing request for 14 Harbor Lane.
An unreviewed chatbot that improvises answers about school quality, neighborhood safety, or "who lives in the building" creates immediate Fair Housing risk for a licensed agent or broker. Omni Studio restricts every draft to property facts and requires a person's sign-off before a word leaves the workspace.
Every listing description and outreach draft in the Real estate workspace runs through a Fair Housing wording check and a steering-phrase filter before it can be sent. Lead intake and lead scoring block protected-class fields, and AI employee Mia never guesses a caller's language, national origin, familial status, or any protected trait from a name, voice, or address.
A licensed person on your team reviews the final wording of every reply, showing invitation, and listing description. We do not claim legal certification or regulatory compliance; the software enforces the wording checks, blocks protected-class fields, and logs who signed off on each message.
In 2026, the wait between an inquiry arriving and a first draft being ready is admin work, and AI employee Mia can do it. Every negotiation, pricing conversation, and legal commitment stays with a licensed human.
When a caller asks a factual question that is on the listing record (square footage, HOA fee amount, pet policy, or open showing windows), AI employee Mia prepares the answer in your queue. When a caller asks to negotiate commission, requests advice on an offer price, asks subjective questions about a neighborhood, or reports an urgent property issue, AI employee Mia flags the record and hands the thread directly to the licensed agent or managing broker.
Does on its own
Waits for your approvalNever doesYou do not need to rip out your email, calendar, phone number, or e-signature account to put AI employee Mia on your front desk. We connect your existing tools during setup.
Omni Studio connects directly to Gmail, Google Calendar, your own Twilio phone number, Stripe, and QuickBooks Online, plus DocuSign through your connected account and other tools we connect through Composio during setup. You can also bring existing contacts and leads in from a spreadsheet, and our setup help covers the import.
Custom implementation: Omni has no verified dotloop, Zillow, Realtor.com, MLS, or IDX connection. A person on your team assigns each lead and approves messages and record changes. We check the apps, permissions, and records your workflow needs during setup. 1,500+ apps are available through Composio; a listed app does not confirm every action or a working connection for your account. When a lead submits a form on Zillow or Realtor.com, you forward the notification email to your connected Gmail inbox or bring leads in via a spreadsheet import or web form, and AI employee Mia tags the source (Zillow, Realtor.com, Website, Sign call, or Referral) on the lead board. For a line-by-line breakdown with dated vendor prices from each vendor's public pages, see Omni Studio compared with Follow Up Boss and the full real estate tool stack comparison.
A solo realtor working out of a car between showings needs a different review flow than a 25-agent real estate agency or a managing broker reviewing disclosures.
Connect your single Twilio number, Gmail inbox, and Google Calendar. When a sign call or inquiry lands while you are with a client, AI employee Mia answers, checks your open windows, and holds the drafted text or email in your queue so you can approve, edit, or reject it in one tap between stops.
Every incoming inquiry lands on the shared lead board with its source label. AI employee Mia reads the listing record and the agents' open times and drafts the assignment note for your team lead to approve before the first reply goes out.
Separation of duties is built into the workspace: the agent who drafts a listing or marketing piece cannot approve their own submission. AI employee Sam compiles every pending listing and disclosure flag into the broker's review queue, and every decision is logged with who decided and when.
How the free 14-day workspace works (and what is paid): test the free AI receptionist for real estate agents on sample data, with calls, texts, and emails simulated, before you connect your live Twilio line and Gmail inbox. There is no permanent free tier. You choose a monthly plan when you are ready.
Free 14-day workspace, no credit card
Free
Sample data for real estate. Calls, texts, and email are simulated. No automatic charge when the 14 days end.
Pilot
$497 a month
One AI employee with one skill turned on, with setup help. Setup and CSV import help. Connections to your tools, where they apply. A regular review with the Omni team. Approvals and an activity log.
Custom Build
From $4,500 a month
Several AI employees for a team or brokerage, with workflows, lead assignment, and broker review rules set up with you.
Enterprise
Talk to a person
Scoped with our team for brokerages with several teams, including rollout planning, permission setup, and security review.
A person on your brokerage team chooses the agent using language, service area, and calendar availability. We set up agent license checks and expiry alerts in your broker review queue.
We review contact, lead, and property files before agreeing an import. Native-export compatibility and a live import are unverified.
Custom workflows are scoped through Custom Build or Enterprise. Nothing is sent without your approval.
Direct answers about phone answering, Fair Housing checks, portal leads, broker oversight, and pricing. Talk to a person if your question is not listed here.
No. AI employee Mia answers calls on your connected Twilio number, logs the transcript, reads the listing record, and drafts the reply or showing invitation on its own computer. Sending a text or email, booking a calendar slot, or changing a lead stage waits for your approval by default.
Yes. Phone answering and text messaging run through your connected Twilio number, or you can forward missed calls from your existing carrier line to your Twilio number. AI calls and AI texts are included in every Omni Studio plan, and Twilio bills you directly for phone numbers and carrier message delivery.
Every listing description and outreach draft runs through AI employee Sam's Fair Housing wording check and steering-phrase filter before it enters your approval queue. Lead intake and scoring block protected-class traits, and AI employee Mia never guesses a language or protected trait from a name, voice, or address. A licensed person approves the final message. We do not claim certification or regulatory compliance.
Omni has no verified dotloop, Zillow, Realtor.com, MLS, or IDX connection. A person on your team assigns each lead and approves messages and record changes. We check the apps, permissions, and records your workflow needs during setup. 1,500+ apps are available through Composio; a listed app does not confirm every action or a working connection for your account. Leads arrive through your connected Gmail inbox, your Twilio number, your website form, or a spreadsheet import, and AI employee Mia records the source label on the lead board.
Yes. AI employee Mia checks Google Calendar for open showing windows across your assigned agents and drafts the invitation with your disclosure packet attached. AI employee Sam checks the packet against your document checklist and flags any missing pages before you approve the send.
A solo realtor typically runs the Pilot ($497 a month) with AI employee Mia answering one Twilio line and queuing drafts for one-tap approval between showings. A multi-agent team or brokerage typically runs Custom Build (from $4,500 a month) with a shared lead board, source labels, drafted assignment notes for team-lead approval, and a broker compliance review queue where the author of a draft cannot approve their own work.
You can open a Free 14-day workspace, no credit card, on sample data. In the free workspace, calls, texts, and emails are simulated so you can test the workflows safely. There is no permanent free tier; after 14 days, the AI employees pause until you choose a paid plan, and you are never charged automatically.
Yes. Each AI employee works on its own computer inside your workspace. You can watch what AI employee Mia is reading and drafting in real time, pause the AI employee, and take the helm whenever a buyer, seller, or landlord needs a personal conversation.
We set up Spanish reply drafting and language routing with you in Custom Build. You choose who reviews each reply before it is sent.
AI employee Olivia checks incoming rental application files against your checklist, lists missing documents such as a photo ID or pay stub, and drafts a reminder for your approval. Screening decisions stay with people, and AI employees never approve applications, sign leases, or move trust funds.
Try the Real estate workspace in a Free 14-day workspace, no credit card, on sample data.
