Locksmith answering for lockouts and planned work

When a call or missed-call text back starts, AI employee Mia follows the exact question order from our locksmith AI answering service guide. First, she asks whether anyone is locked out right now. If the caller says yes, she grabs the callback number and street address and flags your on-call person.

For planned work, AI employee Mia asks about the property (home, vehicle, or commercial building) and the work wanted (rekey, lock change, smart lock install, or master key estimate). Next, she asks for the door or cylinder count and whether the cylinders should be keyed alike.

She then records who is asking, the street address, the callback number, and the preferred time window. Every answer is written directly to fields on the customer record so you read a clean job card instead of scrolling through a long text thread.

A person on your team always decides whether to open a lock. AI employee Mia never checks ID and never decides who has the right to enter a home, vehicle, or building.

During intake, AI employee Mia records what the caller says about proof of access, such as whose name is on the lease, deed, property management agreement, or vehicle registration. If a caller gives answers that do not add up or refuses to say who authorizes the work, AI employee Mia flags the record for you to review.

Write your shop's access policy down before setup so AI employee Mia asks the same intake questions on every call and your technician verifies physical ID and ownership paperwork on site. Texting and call recording rules differ by state, and you are responsible for following the rules in yours; this page describes a workflow, not legal advice.

AI employee Mia states only the price wording you write for your shop during setup. She never invents an estimate, guesses hardware labor, or quotes a total you have not set.

For example, we can set up her reply to state that a service call fee applies and that your technician confirms the total on site after seeing the lock, door prep, and cylinder type. That keeps your first text clear when a caller describes a standard rekey that turns out to be a worn mortise lock on site.

If a caller pushes for a guaranteed flat number over the phone or argues about your service call wording, AI employee Mia stops the automated intake and routes the conversation straight to you.

Once a residential or commercial caller finishes answering the intake questions, AI employee Mia checks your calendar availability and drafts a front-desk appointment booking request. The draft includes the exterior door count, cylinder count, hardware notes, and whether the locks should be keyed alike.

After you review the booking request, AI employee Hank in dispatch and scheduling proposes which technician should take the visit based on lock skills and drive distance from the previous job. You confirm the technician assignment before the schedule updates.

Commercial rekeys, panic bar repairs, and master key systems start as an on-site estimate visit rather than a fixed installation slot so your technician can count doors and keyways in person first.

Locksmith call volume shifts across the calendar, and your intake log shows which jobs are arriving each week. Spring and summer moving weeks bring a wave of residential move-in rekeys, deadbolt upgrades, and keypad installs from new homeowners and landlords.

The start of the school year and year-end turnover bring commercial key copies, office cylinder swaps, and staff access changes. Cold weather and late nights bring home and vehicle lockouts that need after-hours call answering and a fast handoff to your on-call person.

Read AI employee Mia's call and text log once a week. Look for places where AI employee Mia had to ask a question twice, and check which hours and neighborhoods bring after-hours lockouts so you can adjust your on-call schedule.

If your shop already runs dispatch and invoicing in another field service tool, you do not have to rip it out to fix phone intake. As of October 2026, Jobber and Housecall Pro keep their own job boards, customer records, and invoicing workflows.

We set up AI employee Mia and AI employee Hank as a custom implementation for your shop: we connect your scheduling tool during setup across the 1,500+ apps Composio supports, and any workflow you run today, we can build. You can also run intake and dispatch directly inside the home services workspace.

Read our Jobber comparison and Housecall Pro comparison to see how phone intake, text follow-up, and dispatch handoffs compare side by side.