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Omni Studio for home services

Run calls, dispatch and invoices for your home service business

Missed calls, open quotes, late invoices: AI employees prepare the next step. You approve before it goes out.

We review your answers, meet for 20 minutes, then set up your demo.

Sample job

AI employee Hank

Operations and dispatch Waiting for you

Works in: Home services
  1. Today
  2. You

    A customer called about no heat. Who can get there today?

  3. AI employee Hank is working on a task Operations and dispatch

    AI employee Hank is waiting for you

    Step 5 of 5
  4. AI employee Hank, Operations and dispatch

    Approve the dispatch and the customer text

    Why
    Alex is the closest qualified HVAC tech and is free from 2:00 to 4:00 PM.
    If approved
    Alex gets the job and the notes, and the customer gets a text with the arrival window.

    Hi Ana, this is Clearwater Heating & Air. Alex will be at 123 Maple Ave between 2:00 and 4:00 PM today to look at your furnace. Reply here if anything changes.

    Nothing is sent until you approve.

What AI employees do in home services

Each card is one job: the AI employee who prepares it, the draft, and what stays with you.

  1. 11:40 p.m.

    A no-heat call rings while you sleep

    AI employee MiaEmergency call triage
    1. Call from Rosa: no heat, two kids
    2. Help is coming. Our on-call tech will call you in a few minutes.
    3. Page Luis, on call tonightEditPage

    Still yours: You or your on-call tech take the job

  2. 3 days

    Estimates go cold while you work jobs

    AI employee CodyStalled estimate nudge
    1. Found 4 estimates older than 3 days
    2. Hi Dana, any questions on the water heater quote?
    3. Send 4 follow-up textsEditApprove

    Still yours: Every text, before it goes out

  3. 7:00 a.m.

    Rebuilding the schedule before coffee

    AI employee HankDispatch the day
    1. Read 14 jobs and 4 techs
    2. Alex takes the 2 p.m. furnace call
    3. Send today's assignmentsEditApprove

    Still yours: The board, before techs see it

  4. On site

    The van is out of the part you need

    AI employee HankLow stock watch
    1. Counted parts against your par levels
    2. Capacitors are low: 2 left, par is 10.
    3. Purchase order, $312EditApprove

    Still yours: Every purchase order

  5. 30 days

    Plans lapse with no reminder sent

    AI employee ReggieMaintenance plan renewals
    1. 12 maintenance plans end in November
    2. Hi Rosa, your plan ends Nov. 14. Renew for next year?
    3. Send 12 renewal notesEditApprove

    Still yours: Each renewal, and any charge

How it works

  1. 01

    We set up one job and connect your tools

    On a 20 minute call, we pick the job that costs you the most time. We import your customers, jobs, and price book from CSV and connect your ServiceTitan or Jobber account through Composio.

  2. 02

    Your AI employees read records and prepare drafts

    AI employee Hank proposes the day's dispatch, AI employee Cody drafts estimate follow-ups, and AI employee Mia triages urgent calls. Each draft shows the source record and the proposed action.

  3. 03

    You review and approve before anything goes out

    You check each draft on your phone or desktop, edit a word if needed, and tap approve. Every decision is logged.

What runs alone and what waits for you

Anything that sends, spends, assigns or changes waits for your approval.

Does on its own

  • Reads the schedule, customer history, and jobs
  • Finds the qualified, free, closest tech
  • Drafts texts, estimates, and reminders
  • Flags overdue invoices and quiet estimates

Waits for your approval

  • Sends a text or email to a customer
  • Assigns a job or changes its time
  • Sends an estimate or sets a price
  • Sends an invoice or reminder, or issues a refund

Never does

  • Promise a time or capacity you lack
  • Publish a reply to a review on its own
  • Claim a filing is done or you are compliant
  • Say an action happened before it ran

You choose what may run on its own. Every decision is logged.

Questions owners ask

Is Omni an answering service?

No. It's a workspace for your calls, jobs, estimates, and invoices, with AI employees inside. AI employee Mia answers calls on your own number and drafts text-backs for you to approve.

Does the AI book jobs on its own?

Not by default. An owner, admin or dispatcher approves before a job is created. AI phone answering can draft the job from the call summary if you turn it on.

What if the AI gets something wrong?

Sensitive actions wait for your approval by default, so a wrong draft costs you a click. An approved action runs once, and the log shows who asked, who approved, and what changed.

Does it work in Spanish?

Yes. The workspace runs in English and Spanish. Ask us about the languages your customers use.

Can I bring my jobs and customers from my current software?

Yes. Import customers, leads, jobs, invoices, team members, services and your price book from CSV files. We connect your ServiceTitan and Jobber accounts through Composio during setup.

What do technicians use in the field?

A mobile view of their jobs. They clock in and out with a location check, work through checklists, log parts and leave voice notes that become text. It installs as a web app with an offline page.

Which trades is the home services workspace for?

It started with HVAC and plumbing. Use case pages cover electrical, roofing, landscaping, cleaning, and pest control, plus urgent calls by text for restoration, tree service, and locksmiths.

Is Omni an alternative to ServiceTitan, Housecall Pro, or Jobber?

It covers the same everyday work: job board, dispatch, Good, Better, Best estimates, invoices, and technician mobile. Book a 20-minute call so we understand your needs and get your demo ready. Side-by-side tables with list prices are on the home services compare page.

AI employee MiaAI employee HankAI employee CodyAI employee ReggieAI employee NoraAI employee OliviaAI employee Sam

Book a 20-minute call

Show us the front desk or back office job that eats up your week, and we will tell you what AI employee Mia and the team can prepare for your approval and what it will cost in writing.

Book a 20-minute call

Jobber alternative with AI employees