One stack. Eight verticals.
Each playbook is a curated agent roster plus integrations plus compliance baseline plus measured outcomes — operated end-to-end by Omni.
A vertical ships when we've operated it end-to-end.
Each playbook is a curated agent stack, integrations, compliance baseline and measured outcomes. The platform stays the same; the playbook adapts.
HVAC & home services
After-hours voice intake, emergency routing, CRM updates and SMS confirmation. First vertical we operate end-to-end.
Plumbing
Emergency call intake, burst-pipe triage, tech dispatch, CRM updates and SMS confirmation.
Accounting
Client intake, document collection, deadline reminders and tax-season inbox triage with CPA approval.
Healthcare & wellness
HIPAA-ready intake, scheduling, follow-ups, insurance verification. BAA on request.
Legal & professional services
Intake, conflict checks, document review with human QA. Auditable end-to-end.
B2B sales
SDR, qualification, account research, meeting prep, CRM hygiene.
Ecommerce & retail
Order ops, returns, post-purchase support, review handling.
Financial services
Compliance-first onboarding, KYC, customer ops with policy reviewer.
Compliance baked into each playbook.
Every vertical ships with a compliance baseline: data residency, retention, consent, audit logs and human approval gates pre-configured for the regulator your business answers to.
A playbook is just the platform — pre-scoped.
Two minutes through a deployed playbook. The agents, integrations and compliance baseline pre-wired for one industry — running on the same control plane underneath.
Bring the workflow. We'll bring the playbook.
A 30-minute scoping call. We'll map your industry-specific workflows to an Omni deployment in under a week.