Live in 7 days Zero technical experience required Built for restaurants
Every reservation call answered , booked , and confirmed.
A 14-top anniversary party. An after-hours catering inquiry. A private-event lead calling three restaurants at once. Omni works your phones 24/7 — separating a high-value event from a two-top reservation, booking the table and confirming by SMS, so the bookings stop going to whoever answered first.
Omni captures calls, forms and voicemails, triages the request, books the party onto the right table, kicks off follow-up and delivers a clean booking brief — Capture, Triage, Book, Document. Want the AI front office mapped to your restaurant? Drop your number and hear it live.
The hidden cost of an unanswered reservation line without Omni
One Friday dinner rush at a busy restaurant — six booking calls, a catering lead and a private-event inquiry, and nobody on the floor free to catch any of them.
Friday · 6:15 PM to 11:00 PM
The owner counts the covers. Six parties already gone.
A growing full-service restaurant — a packed dining room on one side, a private events room and catering on the other.
$0in booked covers & events at risk this month
06:15 PMFriday
Large party
A 14-top anniversary party hits voicemail.
A guest planning a milestone anniversary calls at 6 PM to book a party of 14 this weekend. The host stand is slammed, the online form can't hold a table — so she hangs up and calls the next restaurant on the list. The first one to answer books the party.
What we're losing
$0
and up, per missed large-party booking — before it turns into a private-room buyout
08:42 PMFriday
After close
Four rush-hour voicemails. Nobody hears them until tomorrow.
Two large-party reservations, one catering inquiry, one private-event lead. By the time anyone calls back at noon, three of the four have already booked with whoever answered first — and the catering date is gone.
Bookings we lost
$0
estimated value of each missed catering order or large-party booking
09:05 PMFriday
Web leads
OpenTable and Resy requests sit past 15 seconds. Most won't wait.
OpenTable, Resy and website booking requests pile up while the floor turns tables. None get answered inside 15 seconds — and speed is the whole game when a guest is messaging three restaurants at once.
Parties that book elsewhere
$0
+/party per booking that goes to whoever answered first
09:30 PMFriday
On the floor
Every server is on the floor. The phone rings out.
The room is at full turn by 9. The one person who could answer is running food and closing checks. A private-event inquiry and a Sunday catering call that ring out mid-rush are high-value bookings handed straight to the competition.
Events we missed
$0
and up, per night of catering and event calls that went to voicemail
10:10 PMFriday
Back office
Manual callback chasing after a double shift.
The next morning becomes a callback marathon squeezed between prep and inventory. Every callback that connects reaches a guest who already has a confirmed table at another restaurant.
Hours burned weekly
+0
manager hours a week spent chasing calls that should have been booked
11:00 PMFriday
Receivables
Unpaid catering invoices age another day.
Nobody has time to chase the outstanding event deposits and catering balances. They slide from 30 days to 60 while the software bill grows with every seat you add to the roster.
Cash stuck in limbo
$0
in unpaid catering & event invoices nobody has time to follow up on
The booking engine. Every call. Triaged and booked.
Automated call capture and reservation management built for busy restaurants — answered within two rings, triaged against your seating rules, booked onto the right table with the right service window. Working every minute of every night, not just when the host stand is staffed.
Managed doesn't mean out of your hands. Every agent runs inside hard rails — and the data stays yours.
Human approval gates
A human checks sensitive actions. You keep final approval on scheduling decisions and pricing.
Your data stays yours
Records live in your private environment, encrypted in transit and at rest. Full export on request.
QA on flagged calls
Our QA team reviews flagged calls within hours, retrains the agent, and escalates anything that needs a human.
Month-to-month freedom
No multi-year locks, no early-exit traps. Cancel anytime with absolute data portability.
Omni agents. Always answering. Always booking. Every service.
A typical week on Omni runs hundreds of small actions across your phones, your OpenTable inbox, your floor plan and your ledger. Here's what that looks like in plain English: tables booked, events captured, revenue recovered.
01 · What we captured last week
Ten real calls. Ten real bookings.
Live · 168 reservations captured in the last 7 days
Time
Component
What happened
What it meant
Monday 10:42 PM
Voice
Guest called after close to book a 14-top anniversary dinner. Triaged as a large party, date and contact captured — Saturday 7 PM window held, confirmation texted.
$1,400 capturedafter the kitchen closed
Monday 09:36 AM
Leads
Answered an OpenTable event request by SMS in under 5 minutes while the guest was still messaging other restaurants.
1 private eventbooked the same day
Tuesday 05:40 PM
Seating
Re-balanced the Friday floor plan around two large parties — table-turn optimization opened one more prime 8 PM slot.
1 extra partyfit into the same service
Tuesday 06:12 PM
Voice
Captured a headcount change on an open catering order, verified the pickup window and texted the updated details to the host.
0 confusionat the door on event night
Wednesday 08:18 AM
Receivables
Day-3 reminder with a direct payment link went out on four outstanding catering invoices. Two paid before lunch.
$540 collectedwithout a single phone call
Wednesday 11:59 PM
Ledger
Reconciled the week's event deposits and card clearings into the ledger overnight.
0 double entryfor the manager
Thursday 10:05 AM
Reviews
Requested verified reviews from parties that finished dinner — 24 hours after the meal, while the memory was fresh.
3 new reviewson Google by Friday
Thursday 09:47 PM
Voice
Isolated a same-night 12-top request from a routine two-top reservation and escalated it against the owner's seating rules.
1 high-value partyescalated, not buried
Friday 08:30 AM
Local SEO
Pushed fresh dish photos and Local Services Ads assets after a strong week of event bookings.
Maps visibilitydefended for the weekend
Saturday 11:58 PM
Voice
Weekend running total: every after-hours booking call captured, logged to the dashboard and booked — zero sent to voicemail.
16 reservations + 6 eventscaptured over one weekend
02 · Proof in the field
Actual bookings captured for independent restaurants.
Different cities, different concepts — the same three plays keep capturing booked covers and events. Below: how each one turns into dollars on your floor plan.
Case AWeek-one recovery
Recover the bookings hiding in voicemail.
The Voice Intake Agent takes over the lines on day one. Every call that used to ring out — after close, mid dinner rush, weekend event lead — gets answered, triaged and booked while the guest is still deciding where to celebrate.
Marisol Kitchen· Modern Mexican
The problemRush-hour calls hitting voicemail
What we installed24/7 live voice intake
Time to first bookingNight one
Capture rate since100% of booking calls
Covers captured week 1$9,000+
Case BUninterrupted intake
Never miss a party during a Friday rush.
The Reservation Optimizer balances the floor on party size and service window, and 50+ concurrent lines scale automatically — so no guest waits on hold when Friday hits and every phone rings at once.
The Copper Table· Steakhouse
The problemDinner-rush calls hanging up
What we installedIntake + smart seating
First month6 private events won
Running now2 dining rooms on rhythm
Intake statusUninterrupted
Case CZero-latency capture
Capture after-hours event leads instantly.
Every after-hours catering and event lead is captured the moment it arrives and logged on the dashboard — a 24/7 host stand without hiring an extra reservationist.
Rosewater Bistro· New American
The problemEvent leads lost by morning
What we installedZero-latency after-hours capture
Capture rate since100% of event leads
Reservationists hiredZero
Pipeline added$180K+
03 · The learning curve
The longer Omni answers, the more each captured booking is worth.
Every captured call teaches the system your menu, your seating rules and your event pricing. Cost per booked party falls while the average booking value climbs — rated 4.9/5 by 91 restaurant owners.
Cost per booked party Average booking value
Cost per booked party
$0
down from $60 in month one
Average booking value
$0
up from $180 in month one
Month 1
Cost / party$60
Avg booking$180
Month 3
Cost / party$44
Avg booking$255
Month 6
Cost / party$36
Avg booking$310
Month 12
Cost / party$16
Avg booking$460
What this means in plain English
By month 12, every booked party costs $16 to book. It was costing $60 in month one. Your phone bill isn't shrinking — the system just got better at capturing and booking the parties worth turning a table for.
Why this happens
Every captured call teaches the next one. Good services teach the system your menu, your seating rules and your event pricing — and it repeats the good weeks.
Your numbers move with you
Seamless data migration from the systems you already use.
04 · One real call
Renata. 9:40 PM. Planning a 14-guest anniversary dinner this weekend. Table confirmed in minutes — then a private-room buyout.
One guest's booking through the platform, captured after the kitchen closed. At every step: which agent made it work, and what would have happened without it.
9:40 PM Fri Voice
Renata calls after close — she wants to book a 14-top anniversary dinner this Saturday.
The Voice Intake Agent answers within two rings. No hold music, no "we're closed" recording — a calm voice that knows how to triage a large-party request.
Without this: voicemail. She hangs up and calls the next restaurant on the list.
9:42 PM Fri Voice
Party size, date, dietary notes, contact number — captured correctly, first time.
The agent asks the triage questions and gets the headcount, date and contact right on first contact — the accuracy that separates a confirmed table from a callback game.
Without this: a garbled voicemail, a wrong headcount, and a morning of phone tag while the date fills up.
9:44 PM Fri Seating
The Reservation Optimizer finds the right table and holds the Saturday 7 PM window.
Table-turn optimization checks the floor plan and service window, then locks the booking. Status: triaged & table held.
Without this: "someone will call you back tomorrow" — and another restaurant books the party.
9:45 PM Fri CRM
Confirmation text sent. Booking details logged to the dashboard.
Renata gets the confirmation and next steps in writing. The booking lands in the CRM with the full intake brief and dietary notes attached — nothing lives in anyone's memory.
Without this: no paper trail, no booking record, and an anxious guest still calling around at 9:50 PM.
7:00 PM Sat Floor
The party arrives to a fully-prepped table.
Headcount, allergy notes, the occasion and the seating preference — everything Renata said Friday night is on the host stand at 7. The team seats her party, not scrambles for a table.
Without this: two calls back to the manager before the party is even seated.
Day 30 Ledger
Booking documented and reconciled. The dinner becomes a private-room buyout.
The booking flows into the ledger with the deposit and final check attached — and a $95 two-top turns into a $460+ party with the private-room buyout the same team upsold.
Without this: a single missed call, and the whole booked party walks into someone else's dining room.
Real restaurants. In their own words.
Owners and operators across fine dining, bistros, steakhouses and catering, talking about what changed when Omni took over their phone lines.
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Pricing
Transparent, flat-rate pricing built for scaling restaurants.
Pilot activation costs less than losing one large party — flat-rate monthly pricing after. Zero per-seat licensing fees.
$247 Pilot Month
Prove it on your own reservation lines before you commit to anything.
Your data stays yoursA human checks sensitive actionsFlat rate — no per-user feesMonth-to-month — cancel anytimeLive in 7 days
Stop missing dinner-rush bookings. Put your front office on autopilot today.
Every night, a guest planning a party calls someone. Fifteen minutes on a strategy call and Omni is answering your reservation lines within seven days.
Omni Studio's agent gets the details right — party size, names, dietary notes and booking dates — so every reservation is booked correctly the first time, not bounced to a callback.