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Omni Studio for restaurants

Keep reservation and catering requests moving during service

AI employees prepare the replies, waitlist offers and catering drafts. Your manager approves what goes to a guest.

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We review your answers, meet for 20 minutes, then set up your demo.

Sample job

AI employee Mia

Chief of staff Waiting for you

Works in: Restaurants
  1. Today

  2. You

    A party of 12 wants Friday at 7. Can we fit them?

  3. AI employee Mia is working on a task Chief of staff

    AI employee Mia is waiting for you

    Step 5 of 5
  4. AI employee Mia, Chief of staff

    Approve the reservation and confirmation text

    Why
    Tables 4 and 5 seat 12 at 7:00 PM, and both are open.
    If approved
    Both tables are held for the party, and the confirmation text goes out.

    Hi Anika, you're booked for 12 on Friday at 7:00 PM at Fig & Ember Kitchen. We're joining two tables for your group. Reply here if anything changes.

    Nothing is sent until you approve.

What AI employees do in restaurants

Each card is one job: the AI employee who prepares it, the draft, and what stays with you.

  1. 7:30 p.m.

    A table for six never shows on Friday

    AI employee MiaReservation confirmations
    1. 18 reservations tonight
    2. See you at 7:30 tonight, party of 6. Reply C to confirm or X to cancel.
    3. Send 18 confirmationsEditApprove

    Still yours: Every text, before it goes out

  2. 3:00 p.m.

    Counting the walk-in before the order cutoff

    AI employee HankIngredient reorder
    1. Read stock and par levels
    2. Short on salmon, lemons and heavy cream for the weekend.
    3. Supplier order, $640EditApprove

    Still yours: Every supplier order

  3. 2 days

    A catering quote goes quiet

    AI employee CodyCatering quote follow-up
    1. Quote sent to Lakeview Dental: lunch for 40
    2. Hi Ana, happy to adjust the menu for Friday's lunch. Any questions?
    3. Send the follow-upEditApprove

    Still yours: The message and any price change

  4. 2 hours

    Happy guests leave without a review

    AI employee ReggieCustom post-visit review text
    1. 12 guests dined and agreed to texts
    2. Thanks for coming in tonight. Would you leave us a review?
    3. Send 12 review requestsEditApprove

    Still yours: Every text. Only guests who agreed get one

  5. New dish

    The menu changes and the allergen list does not

    AI employee Olivia and AI employee SamAllergen and menu change check
    1. New dish: miso-glazed cod
    2. Added soy, fish and sesame to the allergen list.
    3. Publish the new menuEditReview

    Still yours: You check the allergens and publish

  6. 60 days

    Regulars stop coming and nobody notices

    AI employee ReggieLapsed regulars
    1. 9 regulars have not booked in 60 days
    2. We miss you at table 4. The fall menu starts Thursday.
    3. Send 9 come-back notesEditApprove

    Still yours: Every message, before it goes out

How it works

  1. 01

    We set up one job and connect your tools

    On a 20 minute call, we pick the job that costs you the most time. We bring in your menus and guest lists by CSV and connect Gmail, Google Calendar, and Twilio.

  2. 02

    Your AI employees read records and prepare drafts

    AI employee Mia drafts reservation confirmations, AI employee Hank checks which tables fit each party, and AI employee Cody follows up on catering quotes. Each draft shows the source record and the proposed action.

  3. 03

    You review and approve before anything goes out

    You check each draft on your phone or desktop, edit a word if needed, and tap approve. Every decision is logged.

What runs alone and what waits for you

Does on its own

  • Finds open tables on the floor plan
  • Drafts reservation confirmations
  • Suggests the best waitlist match
  • Prepares close-out summaries and reports

Waits for your approval

  • Confirms a table change or joined seating
  • Sends a message to a guest
  • Accepts a large-party or private-event request
  • Publishes a menu change or orders supplies

Never does

  • Promise allergy safety or make medical calls
  • Confirm a table before staff approve it
  • Say a tab was paid or claim a food-safety certification
  • Post publicly or change records without review

Start with one job

AI employee Mia, chief of staffReservations and catering

Handle reservation and catering requests

Read the use case AI employee Reggie, marketing and growthReactivation

Bring back past guests who opted in

Read the use case AI employee Nora, billing, books, and reportsReports

A weekly report from your own records

Read the use case

Questions restaurant teams ask

Can the workspace handle walk-ins and reservations together?

Yes. Bookings, walk-ins and the waitlist share one floor plan and one set of capacity rules. Confirming a booking or moving a table waits for your approval.

Can staff take over at any time?

Yes. You can watch each AI employee's computer, pause it or take over.

How does approval work for guest messages?

The AI employee drafts the message and shows why. You approve, edit, or reject, and an approved message goes out once, with the decision logged. You choose what may run on its own.

Can it help with private events and deposits?

AI employee Cody drafts a quote from your menu and prepares the deposit request. Sending the quote, taking a deposit and sending a contract wait for you.

Can the AI promise a guest a table or allergy safety?

No. A table counts as confirmed only when your staff, or the reservation system you approved, confirms it. Allergen flags go to your kitchen for a person to acknowledge, but it does not promise allergy safety.

Does it work with OpenTable or Resy?

Yes. Guests book through the Omni reservation page we set up for you, or we connect the reservation tools you already use. Private event requests come in through your Private Events page.

Is it only for restaurants?

It's built for restaurants and venues. Book a 20-minute call to discuss your needs and get your demo ready.

One catering order for 40, from the email to the deposit, across three AI employees. Read the story

See it work

All stories

Use cases for restaurants

More from the journalBrowse all use cases

AI employee MiaAI employee HankAI employee CodyAI employee ReggieAI employee NoraAI employee OliviaAI employee Sam

Book a 20-minute call

Show us the front desk or back office job that eats up your week, and we will tell you what AI employee Mia and the team can prepare for your approval and what it will cost in writing.

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