AI employee Mia takes party and catering details while your team works the floor. Your manager approves bookings and messages.
14 days on sample data. No credit card. Calls, texts, and email are simulated.
Pause and take control whenever you want. Watch AI employee Mia answer the call, check the floor plan with AI employee Hank, record a nut-allergy note for the kitchen, and stop for your approval on its own computer. How its own computer works.
Talia calls Fig & Ember Kitchen during the Friday dinner rush asking for a table for six at 7:00 p.m. ET for her sister's birthday, and asks whether the flatbread has tree nuts. AI employee Mia answers on the restaurant's Twilio line and checks the floor plan.
How many table, waitlist, and catering calls on your restaurant phone carrier log between 6 p.m. and 8:30 p.m. ET hang up on voicemail while your host is seating the dining room?
When a guest calls at 6:45 p.m. ET on Friday to book a party of six and reaches voicemail because the host stand has a line at the door, or an office coordinator calls at 11:45 a.m. ET during lunch rush to order boxed lunches for forty people, they call the next restaurant in search results before your staff checks the messages.
In Omni Studio, AI employee Mia answers calls on your own Twilio number (a phone and text carrier that bills you directly for numbers and usage; see "Is anything billed on top of the plan?" on /pages/pricing), checks your floor plan and published menu on its own computer, and drafts the reservation reply, waitlist entry, or catering intake for your team. Sending, booking, signing, spending, and record changes wait for the owner's approval. Open a Free 14-day workspace, no credit card, or start the Pilot at $497 a month.
The phone rings hardest when the host is seating a four-top and the bar is full. In the Restaurants workspace, AI employee Mia answers your existing phone line, reads your floor plan and published menu, and works with the rest of your AI employee roster.
Routine questions about hours, parking, patio seating, dress code, or corkage fees are answered from the facts you wrote down in your workspace, and the call is logged on the service desk. When a caller asks for a table, wants to join the waitlist, or inquires about catering for forty guests, AI employee Mia captures every detail and prepares the next step for your staff to review.
In its February 12, 2026 outlook, the National Restaurant Association reported that nearly three quarters of restaurant operators plan to hire in 2026 while facing trouble finding experienced managers. Keeping routine phone intake and quote drafting in one queue lets your host stay with the guests at the door.
Chief of staff · Front desk and calendar
Answers calls on your Twilio number, replies to missed calls with a drafted text, captures reservation requests, and logs guest notes without promising a table.
Operations and dispatch · Floor and kitchen
Checks open tables and joined seating on the floor plan, ranks waitlist matches by party size and join order, and routes kitchen tickets by course with allergen flags for a person to acknowledge.
Sales and estimates · Catering and events
Drafts itemized catering and private-dining quotes from your catering menu, prepares deposit requests, and drafts follow-ups on open event inquiries for manager review.
Office manager · Records and catalog
Organizes published menu records, private-event packets, and vendor documents, and flags missing event details or dietary confirmations before the prep list is finalized.
Marketing and growth · Loyalty and recall
Tracks loyalty for guests who opted in and drafts reactivation messages and event invitations for past guests. Never messages guests who did not agree. We also set up private guest feedback collection with AI employee Reggie as a custom workflow.
Billing, books, and reports · Compliance
AI employee Nora records catering deposits via Stripe (a card payment processor that charges per transaction; see /pages/pricing) and builds close-out and weekly reports. AI employee Sam checks allergen and compliance flags.
A voicemail recording leaves your host calling the guest back after the rush, when they have already booked another dining room. AI employee Mia captures the party size, preferred time, seating preference, and special occasion on the first call.
When a guest calls or texts for a table, AI employee Mia checks your floor plan capacity and current holds. If 7:00 p.m. ET is full for a party of six, AI employee Mia offers the two closest open slots, such as 7:15 p.m. or 8:00 p.m. ET, and notes whether two four-tops need to be joined. High-chair requests, wheelchair access notes, occasion notes for birthdays, and dietary flags are written directly onto the reservation card.
No caller is promised a confirmed table on the phone. The hold and the confirmation text wait for your host or manager to tap Approve. See the restaurant reservations, waitlist, and catering use case for the step-by-step approval screen.
Enter your own counts from last week's phone carrier log and inbox. We do not pre-fill industry conversion percentages or invented benchmarks.
When a Friday 7:30 p.m. ET four-top cancels at 5:45 p.m. ET, guests on your waitlist want that table, while your host is busy at the door and cannot stop to text them in order and track who replies first.
Inside the Restaurants workspace, reservations, walk-ins, and the waitlist share one floor plan. When a cancellation opens a table or a booth clears early, AI employee Hank and AI employee Mia match the open table against guests who asked to join the waitlist, ordered by party size, seating fit, and join time.
AI employee Mia drafts the table-offer text for the matched guests and puts the batch in your queue. When the first guest replies YES, you confirm their booking and AI employee Mia drafts a polite note letting the others know the slot was taken. AI employee Mia never messages anyone who did not join the waitlist or who replied STOP. Read the waitlist recovery workflow and deposits, reminders, and no-show follow-up for how deposits and cancellations work together.
Office catering calls and private-dining inquiries often arrive at 11:30 a.m. or 2:00 p.m. ET while the manager is on the line or checking deliveries. When the quote waits until the next day, the office books elsewhere.
When a caller or email asks about drop-off catering or a private room, AI employee Mia records the event date, headcount, delivery address or room preference, and any dietary requests. AI employee Mia sends the dietary list to the kitchen so a person can confirm what the kitchen can prepare safely. Once the kitchen answers, AI employee Cody builds an itemized draft quote from your catering menu and prepares the deposit request link.
You review the line items, edit any pricing, and send the quote once it is ready. When the client pays the deposit through Stripe, AI employee Nora logs the payment and adds the order to that day's prep list. Step through the full six-panel walkthrough in A lunch for 40 guests on Friday.
Allergen questions are answered only from your published menu data, and anything medical or allergic goes to a manager.
When a caller asks what is on the dinner menu or whether you have vegetarian options, AI employee Mia reads only the published menu items that your manager has published inside the workspace. Draft menu edits or unpublished seasonal items are gated until a manager publishes them.
If a caller asks whether a dish is safe for a peanut, tree nut, shellfish, milk, egg, soy, wheat, fish, or sesame allergy (the nine major food allergens listed by the U.S. Food and Drug Administration), asks about celiac disease, or reports a foodborne illness or medical reaction, AI employee Mia never declares a dish safe or gives medical advice. It records the exact allergy note on the reservation or order ticket and routes the conversation to a manager and the kitchen for a person to acknowledge.
AI receptionist for coffee shops
Restaurants run a mix of point-of-sale terminals, reservation books, website forms, and accounting tools. We connect your restaurant tools during setup and configure changes to wait for your approval.
Omni Studio includes its own reservation book, public booking page, waitlist, floor plan, service desk, menu catalog, and catering quote builder in the Restaurants workspace. For external connections, it connects to your own Twilio number for calls and texts, Gmail, Google Calendar, Stripe, QuickBooks Online (accounting software that bills you under your own intuit.com plan; see "Is anything billed on top of the plan?" on /pages/pricing), DocuSign (an e-signature service that uses your own account), SpotHopper intake for website leads, catering inquiries, reservation notifications, and online-order notifications.
Yelp guest lead intake is readiness only, with no executable adapter. Custom workflows are scoped through Custom Build or Enterprise. Nothing is sent without your approval.
Toast and Square for Restaurants support order workflows with your own connected account. Toast shift and payment writes are not implemented. Omni has no verified OpenTable, Resy, SevenRooms, 7shifts, Homebase or delivery-marketplace connection. Reservation and catering drafts stay in Omni for your manager to review. We check the apps, permissions, and records your workflow needs during setup. 1,500+ apps are available through Composio; a listed app does not confirm every action or a working connection for your account.
Every restaurant sets its own line between what the host stand handles and what requires a manager's sign-off. In Omni Studio, reading and drafting happen on the AI employee's computer, and outward actions wait for your sign-off.
Does on its own
Waits for your approvalNever doesKeep your host focused on guests at the door between 5:30 p.m. and 9:00 p.m. ET. AI employee Mia answers the phone line, checks open tables on the floor plan, and queues drafted confirmations and missed-call text-backs for one-tap sign-off at the host stand.
Capture every weekday office lunch call and weekend banquet inquiry with headcount, budget, and dietary breakdown. AI employee Cody drafts the itemized quote and deposit request from your catering menu, and AI employee Nora tracks paid deposits.
Set AI employee Mia's working hours in the workspace to cover the phone when the dining room is closed between lunch and dinner or on Mondays, or keep it on during service rush. Read after-hours call answering for how working hours and urgent flags work.
Free 14-day workspace, no credit card
No credit card
Sample data for restaurants. Calls, texts, and email are simulated. No credit card required, and no automatic charge when the 14 days end.
Pilot
$497 a month
One AI employee with one skill turned on, with setup help. Setup and CSV import help. Connections to your tools, where they apply. A regular review with the Omni team. Approvals and an activity log.
Custom Build
From $4,500 a month
Several AI employees for a restaurant or group, with reservations, waitlist, catering quotes, and manager review rules set up with you.
Enterprise
Talk to a person
Scoped with our team for hospitality groups with several teams, including rollout planning, permission setup, and security review.
Direct answers about dinner-rush calls, reservations, catering orders, allergen rules, POS connections, and working hours. Talk to a person if your question is not listed here.
Yes. AI employee Mia answers inbound calls on your connected Twilio number while your host is seating guests at the door, and drafts a text reply for any missed call. Every call is transcribed on the service desk, and any outgoing text or table hold waits for your staff to approve.
AI employee Mia checks your floor plan capacity and current holds in the Restaurants workspace, offers up to two open time options that fit the party size, and creates a proposed reservation draft with the confirmation text ready. A table is confirmed only when your host or manager taps Approve.
For catering and private events, AI employee Mia captures the event date, headcount, delivery address, and dietary notes, and AI employee Cody drafts an itemized quote and deposit request from your catering menu for manager approval. For regular orders, the Restaurants workspace includes an orders screen, connects to Toast and Square for Restaurants once you connect your account, and receives online-order notifications through SpotHopper intake. No order or quote is confirmed until your staff approve it.
Allergen questions are answered only from your published menu data, and anything medical or allergic goes to a manager. AI employee Mia never promises that a dish is allergy-safe; it records the allergy note on the reservation or catering record and flags the manager and kitchen so a person can verify ingredients with the guest.
Omni Studio connects to Toast for importing orders, menus, and guest details and to Square for Restaurants for orders once you connect your own account (Toast shift and payment writes are not implemented). We check the apps, permissions, and records your workflow needs during setup. 1,500+ apps are available through Composio; a listed app does not confirm every action or a working connection for your account. We set up CSV imports for menus and guest lists with you through Custom Build or Enterprise. Nothing is sent without your approval.
Yes. You set AI employee Mia's working hours on its profile in the workspace, and you can forward calls to your connected Twilio number only during closed hours, afternoon prep windows, or peak weekend dinner rush. Drafted replies and table requests wait in your approval queue for your next shift check-in.
Try the Restaurants workspace in a Free 14-day workspace, no credit card, on sample data.
