Agent Library

The agents we can
build around
your business.

Each card is a real, scoped, deployable agent. Map one to your business — we'll quote the build, the integrations and the go-live in days, then hand it over to your team to run. The library is a starting point; every deployment is co-designed with our operators.

Production-ready agents
7 · built and shipped
Categories
5 · sales, voice, operations, compliance, reporting
Integrations
40+ · native Omni systems + REST tools
Typical go-live
5–21 days · depending on scope
Category
Industry
Readiness
Showing 7 of 7 · sorted by readiness
LEAD QUEUE acme.co · qualified tina@stripe · researching vendor.io · meeting set pixel.ai · enrich SDR Agent QUALIFYING · 4 LEADS SLA < 30s
Sales · inbound Live

SDR Agent

Qualifies inbound, books meetings, syncs to your CRM and routes to the right rep with full enrichment.

Omni CRM Omni Schedule Omni Inbox
SEQUENCE · WEEK 1 · 3 OF 6 1 Day 0 · Personalized intro · sent · opened ✓ 2 Day 3 · Case study · sent · replied ✓ 3 Day 5 · Reply handling · drafting now 4 Day 8 · Meeting offer · queued
Sales · outbound Live

Outbound SDR

Personalized sequences, response handling, meeting booking — fully reviewed and never sent from a generic template.

Omni CRM Omni Prospect
LIVE CALL · 02:14 QA 4.8 / 5 JOB CREATED #JM-441 · Urgent service SMS DISPATCHED Tech: Eli · ETA 32m Live · SLA 24 / 7
Voice · inbound Live

Voice Intake

Triages urgent calls in under 30 seconds, books jobs and dispatches the right person by SMS with arrival ETA.

Omni Voice Omni Schedule
TODAY · 8 JOBS · 3 TECHS EFF. 87% ELI MAYA JON 9:00 install 11:30 tune-up 2:00 repair 10:00 service REROUTING… 3:30 quote 9:30 PM 12:30 install 4:00 emergency PROPOSED Re-route Maya · save 38 mins drive · confidence 0.91
Operations Custom

Scheduler Agent

Reads availability, books, reschedules and notifies — across calendars and teams. Confidence-gated changes go to your approval queue.

Omni Schedule Omni Voice
JOB #JM-228 · COMPLETED 14:22 SIGNAL ✓ Tech completion ✓ Invoice paid ✓ Tip given → happy job detected SMS · 18:00 LOCAL Hey Sam — glad Eli got your heat back. If we did right by you, a Google review means the world → 23 reviews this month · +0.4★ vs last month SMS sent · only after a paid, happy job
Operations Live

Review Request

Asks for a Google review at the right moment — after a completed, paid, happy job. Never on a re-visit.

Omni Field SMS
DRAFT · OUTBOUND REPLY Thanks for reaching out, Jane. Per your inquiry, our standard rate is $185/hr for litigation support, with a guaranteed outcome in most cases similar to yours. POLICY HIT · GUARANTEE_LANGUAGE "guaranteed outcome" violates rule 7.2 — routed to a senior reviewer. 100% REVIEW · INLINE SLA
Compliance Beta

Policy Reviewer

Checks drafts against your policy library, flags off-policy language with citations, and routes to a human reviewer before send.

Omni Policy Audit Log
WEEK 21 · BRIEF DELIVERED MONDAY 9AM Operations digest · Mar 17 412 CALLS HANDLED 94% QA SCORE $8.2k SAVED 7 EXCEPTIONS SALES VOICE OPS COMP.
Reporting Live

Weekly Brief

Compiles every agent's actions, outcomes and exceptions into a weekly brief and a BI export — lands at 9am Monday.

Omni Reports BI export
Not in the library?

Build a custom agent for your business.

If your queue isn't represented above, that's the start of the conversation. We'll scope it with you, build it to your business requirements, and hand it over to your team to run.

Scope a custom agent
Anatomy of an agent

Six things every agent ships with.

The library is uniform because every role is built on the same scaffold. When you scope a custom agent, these are the six fields we fill out with you. No generic prompts. No hidden tool calls.

Scope & role

What the agent does, what it explicitly does not do, and the queue it owns.

System prompt

Persona, tone and refusal rules, versioned and reviewed in plain English.

Tools

The scoped REST and Omni-system actions it's allowed to call — nothing else.

Knowledge sources

Curated, retrieval-ready docs with access-aware reads. Citations on every answer.

Escalation rules

When to hand off, to whom, with what summary — on confidence, policy or topic.

QA criteria

Rubric, sample rate, target score and reviewer rota. Visible to you on day one.

Don't see your agent?

We'll scope it.
Build it. Hand it over.

A custom role · co-designed with our operators · quoted in a single session

In one working session:

  • Map the role to a real queue in your business
  • Spec the tools and knowledge sources
  • Write the escalation and QA rules
  • Quote the build, the integrations and the go-live