Restaurant scheduling software and the front-of-house gap

Restaurants buy software for five jobs: POS orders, table capacity, shifts in restaurant scheduling software, phone intake, and follow-ups in restaurant review management software.

In the Restaurants workspace, reservations, the waitlist, the floor plan, tabs, the service desk, menus, catering quotes, kitchen tickets, loyalty, and reports live together (stack comparison).

Restaurant scheduling software like 7shifts or Homebase schedules servers, bartenders, and cooks, while your room runs on table capacity between 5:30 p.m. and 9 p.m.

In a custom setup, Hank checks open tables, ranks waitlist matches, and routes kitchen tickets (dispatch and scheduling). Omni has no verified OpenTable, Resy, SevenRooms, 7shifts, Homebase, or delivery-marketplace connection. Your manager reviews reservation and catering drafts in Omni. Toast shift writes are not implemented.

Through custom implementation, we connect Toast (reading orders, guests, menus, and your roster) and Square for Restaurants (a POS billed on squareup.com), plus SpotHopper intake for leads and inquiries.

Catering often starts before the POS. In a lunch for 40 guests on Friday, Jessica Lee asks Ember & Oak for 40 boxes with one nut allergy. Mia prepares the diet list for the kitchen, Cody drafts a $900 quote, the owner approves, and Nora logs the $225 deposit (reservations and catering).

Omni has no verified OpenTable, Resy, SevenRooms, 7shifts, Homebase or delivery-marketplace connection. Reservation and catering drafts stay in Omni for your manager to review.

Olivia organizes menus. Reggie tracks loyalty and drafts review requests. We scope reservation drafts and feedback workflows with your manager. Any import is checked before setup.

Public list prices (read October 13, 2026; Omni Studio checked on Pricing on October 19, 2026):

• Square lists a free plan and 30-day Square Plus trial on squareup.com; Toast showed no list price.
• Resy OS lists $289 a month on resy.com; SevenRooms lists contact sales; OpenTable was not read.
• 7shifts showed no list price on 7shifts.com/pricing; Homebase was not read.
• Stripe lists 2.9% plus 30 cents per domestic card payment (stripe.com/pricing, read October 13, 2026). Twilio, a phone and text carrier, bills you directly for phone numbers and message delivery.
• Omni Studio offers a Free 14-day workspace, no credit card (sample data, simulated calls, texts, and email; unlimited AI usage); Pilot at $497 a month (one AI employee, one skill; custom workflows excluded); Custom Build from $4,500 a month; Enterprise, where you talk to a person.

Take last week's unanswered rush calls, multiply by four weeks, then by the minutes each callback takes.

1. Check whether your host sees open tables, joined seating, and waitlist matches on one screen.
2. Check that one AI employee alone answers the outside line. Here that is Mia, while Hank, Cody, Reggie, Nora, Olivia, and Sam handle capacity, quotes, follow-ups, billing, records, and compliance.
3. Ask how allergen questions are handled. Mia answers from published menus and routes questions on the nine major food allergens listed by the U.S. Food and Drug Administration as of 2026 (peanut, tree nut, shellfish, milk, egg, soy, wheat, fish, and sesame) to a manager and the kitchen.
4. Check how we set up Toast reads, Square for Restaurants orders, and SpotHopper intake as custom workflows in Custom Build or Enterprise.
5. If you want free restaurant scheduling software, check whether the free tier is permanent, and for which locations. Omni Studio's is a Free 14-day workspace, no credit card, on sample data.
6. Confirm you can watch the AI employee on its own computer, pause the AI employee and take the helm whenever you want, and check the log.

Mia answers your line from published menu and hours data, checks capacity with Hank to offer two open times, and logs catering details for Cody. Staff confirm table holds, waitlist offers, quotes, and deposits.

We scope custom restaurant work in Custom Build (from $4,500 a month) or Enterprise on Pricing.

• Never promises a dish is allergy-safe; a manager and the kitchen verify ingredients.
• Never answers menu questions from unpublished drafts.
• Never confirms a table, joined seating, or waitlist slot without staff approval.
• Never sends a catering quote or deposit link without manager sign-off.
• Never charges a card, issues a refund, or changes a tab on its own.
• Never messages a guest who has not opted in or who has replied STOP.