Property management work orders with owner approval

Property management software serves the tenant in the unit and the owner on the deed. For tenants, it tracks tours, notices, rent, and repair tickets by unit. For owners, it holds agreements, thresholds, approvals, statements, and tax records.

Buyers searching for property management booking software compare three tools. A property management booking system schedules tours, vendor visits, and move-ins or move-outs. Maintenance work order software tracks repairs to invoice, while trust accounting records ledgers, deposits, and automated clearing house (ACH) payouts.

In property management scheduling software, each slot ties to a unit, a key holder, and a notice window. A tour needs an agent or lockbox slot and a homeowners association (HOA) packet, a vendor visit needs entry permission and a work order, and a move-in or move-out slot needs a checklist.

Double booking happens when leasing books tours on one calendar while maintenance books vendors from a ticket list. Offering a Thursday 5:30 p.m. tour on a unit with a repair visit booked that same evening puts the prospect and vendor at the door together; see rental showings and leasing. Check five units with a repair and a showing in one week to see if your calendar blocked the repair.

A repair request, a unit turn, a lease renewal, and the next tour touch the same unit. An open leak delays a renewal, and an unfinished turn ticket delays the next showing.

On our tenant maintenance requests page, AI employee Hank logs each request, matches vendors, and sets up the owner approval before money is spent. At 10:40 p.m., Jordan Reyes in Unit 3B reports a dripping ceiling. The repair is over the owner's threshold, so Ms. Whitfield gets an approval card with the vendor, quote, and reason, and after she approves, the vendor is invited and staff review the photos and invoice.

Our showing to application story traces 14 Harbor Lane from Maya Chen's 9:02 a.m. email through Thursday 5:30 p.m. and Saturday 11:00 a.m. slots, AI employee Sam's 9:06 a.m. HOA check, 9:20 a.m. staff approval, AI employee Reggie's Saturday 1:15 p.m. follow-up, and AI employee Olivia's Monday 10:05 a.m. check.

Each period, a manager owes each owner a statement of rent collected, work orders, vendor bills against the reserve, and vacancies. The audit trail must show the source document, figure date, and who reviewed each charge or lease change.

On our owner weekly reports page, AI employee Nora builds reports with the source and date of each figure and marks unproven figures "Unavailable" for staff review before sending. Omni does not pay owners, move trust funds, or act as the general ledger.

This section covers records and process rather than legal advice, and Omni makes no Fair Housing determination. Retention rules and what must be kept depend on your state and your owner's counsel, so ask counsel which records to keep.

In a custom setup, AI employee Sam flags a missing disclosure or incomplete application file for staff, and the activity log records who approved what. Screening decisions stay with people.

Complete this four-line worksheet from your bills and door count.

• Divide your monthly software bills by your managed doors.
• Add the per-screening fees from your statements.
• Add the per-payment fees from your statements.
• Add the staff minutes behind the unscheduled requests counted in the story check.

As of October 13, 2026, Buildium's pricing page lists Essential from $62 a month, Growth from $192, and Premium from $400. See our Buildium comparison for details.

Omni sets its price by plan on Pricing (read October 19, 2026), with a Free 14-day workspace, no credit card, on sample data with simulated calls, texts, and email; Pilot at $497 a month (one AI employee with one skill and setup help; custom workflows are not in Pilot); Custom Build from $4,500 a month; and Enterprise, where you talk to a person for security review and permissions. Twilio, the phone and text carrier, bills you directly for numbers and message delivery, per the FAQ "Is anything billed on top of the plan?" on Pricing.

On Custom Build and Enterprise, we scope and build your workflow next to your current software in your real estate and rentals workspace. During setup, we connect Gmail, Google Calendar, Twilio, Stripe, QuickBooks, and your Buildium account (see our Buildium comparison), plus other apps through Composio, without promising a live two-way sync with any property management platform.

We set up AI employee Mia to answer the outside line and draft tour invitations, AI employee Cody for factual lease and rental follow-ups without pressure or contract promises, AI employee Reggie for renewal notes to people who agreed to hear from you, and AI employee Olivia to watch collections, vendors, renewals, and move-ins and move-outs and flag what needs a person. We also set up AI employee Sam to flag a missing packet page, expired certificate, or deadline for staff, AI employee Nora for source-dated reports, and AI employee Hank to log each request, match vendors, and set up the owner approval before money is spent. Staff decide every slot, screening outcome, lease term, and repair; see AI for property management.

• Never signs leases, addenda, or notices for the owner.
• Never moves security deposits, trust funds, owner payouts, or vendor payments.
• Never approves a repair over the owner's threshold without the owner.
• Never makes Fair Housing, legal, or tenant screening decisions.
• Never scores, steers, or filters applicants by protected-class characteristics.
• Never promises tour times, rent terms, concessions, or refunds without staff.