HVAC answering service for the calls you miss
AI employee Mia takes the call details and drafts the job. You approve the booking and text.
14 days on sample data. No credit card. Calls, texts, and email are simulated.
Watch AI employee Mia and AI employee Hank work an HVAC call on their own computer
Every AI employee works inside its own computer window in your workspace. You can watch the intake notes, pause the AI employee to take the helm yourself, or review the approval card before a single customer text or dispatch page is sent.
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Call lands after hours and AI employee Mia asks your HVAC questions
Priya calls (555) 010-0142 at 9:40 p.m. ET from 41 Aster Lane because the gas furnace is clicking and will not light, the house is down to 56 degrees, and an infant is asleep upstairs.
- Answers on Clearwater Heating & Air's Twilio number and captures caller phone (555) 010-0142
- Confirms no gas smell or smoke, captures symptom (furnace clicks, no flame), thermostat reading (56°F), and infant in the home
- Flags the call first in your emergency queue under your freezing-night no-heat rule
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AI employee Hank reads five records on his own computer
Before drafting a dispatch option, AI employee Hank checks the customer profile, installed equipment, maintenance plan, on-call roster, and after-hours fee policy. Pause and take control anytime.
- Finds Priya's 14-year-old gas furnace record and active annual maintenance plan
- Sees gas-certified tech Jordan is on call and 20 minutes away (the 10:00 p.m. backup tech does not hold a gas ticket)
- Attaches your $149 sample after-hours diagnostic fee rule and drafts the 10:15 to 10:45 p.m. ET window
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Stops at the approval gate with the dispatch page and customer text
Before Jordan is paged or Priya receives an arrival window and fee confirmation, the draft waits for owner Dana to approve, edit, or skip.
Waiting for your approval Sample · Clearwater Heating & AirHold Jordan (gas-certified, on call) and text Priya at (555) 010-0142: "Hi Priya, this is Clearwater Heating & Air. Our gas-certified technician Jordan can arrive at 41 Aster Lane tonight between 10:15 and 10:45 p.m. ET. The after-hours diagnostic visit is $149 under your plan. Reply YES to confirm and we will roll the truck." -
Priya confirms, Jordan rolls, and the full audit trail is logged
Once Dana approves and Priya replies YES, AI employee Hank dispatches Jordan and prepares the post-visit invoice and replacement options for tomorrow.
- Priya replies YES at 9:47 p.m. ET; Jordan receives the job card with the 14-year-old furnace model and igniter notes
- AI employee Nora prepares the diagnostic and repair invoice with a Stripe card link for Dana's review
- Every record read, draft edit, and approval timestamp is saved in the workspace log
How many calls hit your HVAC line between 6:00 p.m. and 7:00 a.m. ET during the first freeze or July heat wave, or while your techs were in an attic with a brazing torch and gauges on a condenser? An HVAC owner checks voicemail at 6:30 a.m. ET and sees only the callers who waited for the beep. The homeowner whose furnace is clicking and blowing cold air at 9:40 p.m. ET, or whose AC quit on a 96-degree afternoon, hangs up at the greeting and calls the next heating and cooling shop in search results.
A traditional live answering service reads a generic script, records a caller's name with a callback number, and cannot tell a clogged condensate drain line or a routine spring tune-up from a no-heat call below freezing. It also has no way to see whether the caller has an active maintenance plan, a 14-year-old gas furnace, or which on-call technician holds a gas certification tonight.
AI employee Mia, the chief of staff and front-desk receptionist in the Home Services workspace, answers your HVAC line on your own business number and texts back missed calls through Twilio (a phone and text carrier you connect in your workspace so calls and texts come from your own business number; carrier phone and text usage is billed by Twilio at their rates; see Pricing and the FAQ Is anything billed on top of the plan?). Working on her own computer in your workspace, AI employee Mia asks your HVAC intake questions, separates gas odors and no-heat emergencies from routine tune-ups, and hands the job write-up to AI employee Hank in operations and dispatch. Wait for your approval is the default before a visit is booked, an on-call tech is paged, or a customer text goes out. The Pilot plan is $497 a month (see pricing).
What AI employee Mia handles on your HVAC line, call by call
AI employee Mia is the front-desk voice on your outside phone line. She answers inbound calls on your own Twilio number and sends missed-call text-backs when a caller hangs up before voicemail, asking the exact heating and cooling intake questions you wrote for your shop.
During the first cold snap or a July heat wave, a voicemail message rarely tells you whether the caller has a failed blower motor in an 18-year-old furnace or wants a filter size check. Written answers to the same seven HVAC intake questions give your dispatcher a complete job card before anyone calls back:
- What is the symptom right now (no heat, no cooling, water pooling around the air handler, ice on the refrigerant lines, breaker tripping, or unusual noise)?
- What type of system is installed (gas furnace, heat pump, central air conditioner, mini-split, boiler, or rooftop package unit)?
- Roughly how many years old is the equipment, and when was it last serviced?
- What does the thermostat display read right now, and is the fan set to auto or on?
- Is there an infant, an older adult, or someone with a medical condition in the home who depends on the heat or cooling?
- Is the caller an existing maintenance-plan member or calling about a recent repair under warranty?
- What is the street address, callback number, and preferred arrival window?
These questions are for your intake records only. AI employee Mia does not troubleshoot equipment over the phone or tell a homeowner how to reset a burner, bypass a limit switch, or open a service panel. Once the caller answers, AI employee Mia classifies the request using your rule card and coordinates the eight daily office jobs across the seven AI employees in your Home Services workspace.
| HVAC office job | Who prepares the work | What happens on their own computer | Approval gate |
|---|---|---|---|
| 1. No-heat or no-cooling emergency call | AI employee Mia and AI employee Hank | AI employee Mia captures symptom, system type, unit age, thermostat reading, and household vulnerability; AI employee Hank matches an on-call tech with the gas or EPA Section 608 credentials we set up with you and drafts the page | Paging the on-call tech and sending the arrival window and after-hours diagnostic fee text |
| 2. Daytime overflow and missed-call text-back | AI employee Mia | When all lines are busy or techs are in an attic, AI employee Mia texts back from your Twilio number, collects the seven intake answers, and places the thread on your ranked list | Sending the proposed booking window and confirming the calendar slot |
| 3. Seasonal tune-up and maintenance plan renewals | AI employee Reggie and AI employee Hank | AI employee Reggie identifies maintenance agreements due for spring AC or fall heating tune-ups and drafts outreach; AI employee Hank groups replies into neighborhood route blocks | Sending renewal reminders and locking tune-up slots onto the board |
| 4. System replacement and install quote requests | AI employee Mia and AI employee Cody | AI employee Mia gathers current system type, approximate age, and square footage to draft an in-home comfort evaluation slot; after the visit, AI employee Cody drafts a Good, Better, Best proposal from your price book | Sending the Good, Better, Best quote, changing any price, and sending each follow-up text |
| 5. Open estimate follow-up on 12 to 20-year-old units | AI employee Cody | Tracks unsigned furnace, heat pump, and AC replacement quotes after the tech leaves and prepares follow-up texts at your chosen interval until marked won or lost | Every outbound follow-up message or financing link |
| 6. Completed job invoicing and overdue reminders | AI employee Nora | Prepares the invoice with a Stripe card payment link when the tech marks the job complete, drafts overdue reminders at the interval you set, and prepares approved entries for QuickBooks | Sending the invoice, payment reminder, or credit adjustment |
| 7. Post-visit review requests and public replies | AI employee Reggie | Drafts a review invitation after a completed repair or install and writes replies to new customer reviews for your inspection | Sending the review request and publishing any public review response |
| 8. Equipment logs, EPA 608 cards, and weekly revenue brief | AI employee Olivia, AI employee Sam, and AI employee Nora | AI employee Olivia files equipment model numbers and warranty dates per property; we set up AI employee Sam's EPA Section 608, NATE, and state gas license checks with you; AI employee Nora compiles your weekly revenue and open-quote summary | Sending any external compliance notice or vendor request |
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AI employee Mia
Chief of staff and front desk
Answers inbound calls on your Twilio number, sends missed-call text-backs, asks your seven HVAC intake questions, flags gas-odor calls first in your queue, and drafts booking replies.
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AI employee Hank
Operations and dispatch
Reads your seasonal rule card, the EPA Section 608 and gas license records we set up with you, maintenance-plan status, and drive times to propose dispatch assignments and route blocks. See dispatch and scheduling.
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AI employee Cody
Sales and estimates
Drafts Good, Better, Best replacement proposals for furnaces, heat pumps, and central AC from your price book after the site visit, and prepares estimate follow-up texts.
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AI employee Nora
Billing and finance
Prepares diagnostic, repair, and install invoices with Stripe card payment links, drafts overdue reminders at the interval you set, syncs approved billing to QuickBooks, and writes your weekly owner brief.
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AI employee Reggie
Marketing and reviews
Drafts review requests after completed service calls, writes replies to customer reviews, and prepares spring cooling and fall heating tune-up campaigns for maintenance-plan members.
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AI employee Olivia and AI employee Sam
Office records and compliance
AI employee Olivia organizes customer, equipment serial, and warranty records by address. We set up EPA Section 608 certification checks, state gas license checks, NATE renewal tracking, and insurance expiry alerts.
Custom workflows are scoped through Custom Build or Enterprise. Nothing is sent without your approval.
Which HVAC calls go straight to a person
You write your shop's emergency handoff rules and seasonal priority list in your own words on your rule card. AI employee Mia applies that exact rule card on every after-hours call and missed-call text thread.
Five situations never wait in a routine booking queue: a gas smell, smoke from equipment, sparks at the unit, a no-heat call below freezing, or a leaking water heater goes to a person as soon as it lands. When a caller reports the smell of gas, a carbon monoxide alarm chirping, or smoke coming from a furnace or air handler, AI employee Mia does not run through a routine scheduling script or give repair advice. She flags the call at the top of your emergency queue and prepares the on-call page for your approval. We set up on-call alerts and call transfers with you as a custom workflow. Each alert or transfer waits for your approval.
For urgent weather calls without a gas or fire hazard, such as a furnace that will not light on a 24-degree night or a central AC compressor that failed during a July heat advisory, AI employee Mia checks your HVAC seasonal service call rules. She asks whether an infant, an older adult, or someone with a medical condition is in the house, checks whether the address has an active maintenance agreement, and puts true no-heat and no-cooling breakdowns ahead of routine requests.
Routine calls sit on your second list: seasonal tune-ups, filter size questions, humidifier pad swaps, thermostat programming questions, duct cleaning inquiries, or a mild temperature swing in a guest room. Those callers do not wake your on-call tech at 11:15 p.m. ET. AI employee Mia records the system type, unit age, and address, and drafts a morning reply offering the next open tune-up or service window so it is waiting for your review at 6:30 a.m. ET.
How a late-night heat pump tune-up text waits for your morning list
Mr. Brooks calls at 10:05 p.m. ET and hangs up before the beep. AI employee Mia texts back from Clearwater Heating & Air's Twilio number. Mr. Brooks replies that his six-year-old heat pump is heating fine, but he wants to book his annual fall checkup before Thanksgiving. Because your rule card marks tune-ups as routine and reserves two mid-day slots each Tuesday and Thursday for plan members, no one is paged at night. At 6:30 a.m. ET, this approval card is waiting for you:
"Hi Mr. Brooks, this is Clearwater Heating & Air. Thanks for texting last night. We have a maintenance-plan tune-up window open this Thursday between 12:00 and 2:00 p.m. ET for your six-year-old heat pump. Does that window work for you?"
Why AI employee Mia drafted this: Mr. Brooks confirmed his heat pump is running normally and requested an annual checkup. AI employee Hank matched him to your active maintenance-plan list and selected an open mid-day tune-up slot so morning emergency slots stay open.
What the missed call costs you on your own numbers
You do not need industry averages or invented statistics to see what unanswered calls cost your shop during a freeze or heat wave. Use the real call count from your own phone log over the last seven days.
Count the inbound calls that went unanswered after hours or while your dispatcher was on another line this week. Multiply that number by the share of callers who were asking for a real repair, tune-up, or system replacement (after filtering out robocalls, parts houses, and callers outside your service zip codes), and multiply by your shop's average completed HVAC ticket across diagnostic repairs, maintenance agreements, and equipment replacements.
The Pilot plan is $497 a month with AI usage included. Plug in your shop's own numbers below to compare:
Work it out on your shop's own numbers
Fields start blank so you can enter the real counts from your carrier call log and price book. Nothing you type leaves your browser.
How it fits next to Jobber, Housecall Pro, or ServiceTitan
Heating and cooling contractors come to Omni Studio in two ways: either they want AI employee Mia, AI employee Hank, and AI employee Cody to handle phone intake, dispatch prep, and quote follow-up alongside their current field service software, or they want one workspace where AI employees and the dispatch board live together.
Inside the Home Services workspace, Omni Studio includes its own customer and property records, installed equipment history, dispatch board, maintenance-plan tracking, Good, Better, Best estimates, and Stripe-linked invoices. If you are moving off spreadsheets or another field service platform, your existing records from Jobber, Housecall Pro, or ServiceTitan (customers, leads, jobs, invoices, team members, services, and your price book) move into your workspace by CSV import.
If you also connect external apps, we connect your Jobber and ServiceTitan accounts through Composio during setup, alongside Twilio for phone and SMS on your own business number, Google Calendar, Stripe for card payment links, and QuickBooks for accounting. We scope record syncing with your Jobber, Housecall Pro, or ServiceTitan account during setup; existing records come across by CSV import, and connected actions wait in your workspace approval queue.
- Twilio (your business phone and SMS)
- CSV import (Jobber, Housecall Pro, ServiceTitan records)
- Composio (we connect your tools, including Jobber and ServiceTitan)
- Google Calendar (schedule windows)
- Stripe (invoice card payment links)
- QuickBooks (approved billing sync)
Compared with ServiceTitan
For 1 to 15-truck HVAC shops that want seasonal call triage, license-aware dispatch prep, and Good, Better, Best replacement follow-up without a multi-month enterprise contract.
Compared with Jobber
See what moves into your workspace via CSV import and how AI employee Mia and AI employee Hank work after-hours no-heat calls and seasonal maintenance routes.
Compared with Housecall Pro
Compare per-seat software tiers against a workspace where seven AI employees prepare phone intake, dispatch options, estimates, and invoices for your approval.
What runs alone, what waits for your approval, and what it never does
HVAC owners hesitate to put software on the phone line for three reasons: a bot might promise a two-hour arrival window when every tech is stuck on a compressor swap, quote a furnace price over the phone, or give unsafe advice on a gas smell. Omni Studio separates reading and drafting from outward action.
Runs on its own
AI employee Mia answers your Twilio line, sends missed-call text-backs, asks your seven HVAC intake questions, checks the caller's words against your emergency and seasonal rule cards, and saves the transcript. AI employee Hank reads customer history, equipment age, maintenance plans, EPA 608 and gas licenses, and drive times to prepare a draft board.
Waits for your approval
Sending an arrival-window or diagnostic-fee text to a homeowner, locking or moving a job on the dispatch board, paging the on-call tech, sending a Good, Better, Best replacement proposal from your price book, issuing an invoice with a payment link, and posting a public review reply all wait for your yes by default.
You stay at the helm
Approve, edit, or skip any draft from your phone or desktop. Pause any AI employee on its own computer to take over the screen yourself, and later allow a narrow routine step to run on its own per job if you choose. Every action is logged with who approved it and when.
Hard limits
- Never promises an arrival window you have not confirmed
- Never quotes a repair or system replacement price sight unseen
- Never dispatches the on-call technician without your approval
- Never gives repair, electrical, refrigerant, or gas safety instructions
- Never sends an estimate, invoice, or refund on its own
- Never publishes a review reply without your approval
One no-heat call from first ring to dispatched tech
Here is how a 9:40 p.m. ET winter no-heat call travels from the first ring on your Twilio number to a confirmed dispatch and logged job card.
Walk-through of a 9:40 p.m. ET no-heat call, from first ring to approved dispatch
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Inbound call on the shop's Twilio line. Priya calls (555) 010-0142 from 41 Aster Lane on a 26-degree evening. Her gas furnace clicks three times and will not light, the upstairs thermostat reads 56 degrees, and her infant is asleep in the nursery. AI employee Mia answers, confirms there is no gas odor or smoke, records the symptom alongside the thermostat reading, and flags the call at the top of owner Dana's emergency queue.
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AI employee Hank reads five workspace records on his own computer. AI employee Hank checks (1) Priya's customer record at 41 Aster Lane, (2) the equipment log showing a 14-year-old single-stage gas furnace installed in 2012, (3) her active annual maintenance agreement, (4) the on-call roster showing gas-certified tech Jordan is on call until 10:00 p.m. ET and 20 minutes away while the 10:00 p.m. backup tech holds an EPA 608 card but no gas endorsement, and (5) your after-hours policy setting a $149 sample diagnostic fee for plan members.
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Draft prepared before the 10:00 p.m. shift change. Because the 10:00 p.m. backup tech does not hold a gas ticket, AI employee Hank flags the 18-minute window before shift change, holds Jordan provisionally on the draft board, and prepares both Jordan's dispatch page and Priya's text offering a 10:15 to 10:45 p.m. ET window with the $149 diagnostic fee stated clearly.
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Owner Dana approves from her phone. Dana reviews the five-record summary and taps Approve and send. AI employee Mia texts Priya from Clearwater Heating & Air's Twilio number and pages Jordan to stand by for confirmation.
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Customer replies YES and tech rolls with full context. Priya replies YES at 9:47 p.m. ET. AI employee Hank locks the job onto the board, sends Jordan the address, callback number, and 14-year-old furnace model notes so he brings a hot-surface igniter and flame sensor from the van, and logs every step in the workspace timeline. When Jordan finishes at 10:55 p.m. ET, AI employee Nora drafts the invoice and AI employee Cody queues a morning note if Priya asked for replacement options on the 14-year-old unit.
Read the full narrative on the 9:40 p.m. HVAC no-heat call story and our HVAC dispatch walk-through.
When the weather turns and every call sounds urgent
Where an AI front desk meets HVAC dispatching is the morning of the first hard freeze or the first 95-degree Monday. Answering the phone is only useful if the intake notes connect directly to your dispatch board, maintenance agreements, and technician certifications.
On a mild October Tuesday, almost any dispatcher or calendar tool can place four tune-ups and two service calls. When the temperature drops 30 degrees overnight, a long list of homeowners call and every caller says their heat is an emergency. In Omni Studio, AI employee Mia asks every caller the same seven intake questions so AI employee Hank can sort the queue by your written rules: gas odors or smoke go straight to a person; homes below freezing with an infant or older adult and active maintenance-plan members rise to the top of your diagnostic slots; and callers whose heat pump auxiliary strip is running or who want a seasonal checkup get drafted windows on your next routine day.
When two no-heat calls land on the same side of town and only one gas-certified technician is open before noon, AI employee Hank does not guess or silently promise the slot to both households. He reads both customer records, notes whether either home has an infant or elderly resident, checks maintenance-plan status, calculates the drive time between the two streets, and puts a side-by-side comparison card in front of you so a person decides who takes the 10:00 a.m. ET slot and who receives the 12:30 p.m. ET window.
During spring and fall shoulder seasons, AI employee Hank and AI employee Reggie work the board in reverse: AI employee Reggie drafts tune-up reminders for maintenance-plan customers before the weather spikes, and AI employee Hank clusters those visits by zip code into mid-day windows while holding your morning and late-afternoon capacity open for breakdowns. See how the board works in HVAC seasonal service calls and dispatch and scheduling.
| Test scenario to run on sample data | What a clipboard call center or voicemail does | What AI employee Mia, AI employee Hank, and AI employee Cody do in Omni Studio |
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| 1. Furnace clicking at 9:40 p.m. ET with an infant at home | Takes a name and phone number or plays a beep; has no view of gas certifications or unit age | AI employee Mia captures symptom and thermostat reading; AI employee Hank checks five records, matches a gas-certified on-call tech before shift change, and waits for your approval |
| 2. Two no-heat calls land 10 minutes apart in the same zip code | Either double-books the morning window or takes messages with no equipment or plan context | AI employee Hank compares household vulnerability, maintenance-plan tier, equipment age, and drive time side by side so you choose who rolls first |
| 3. Caller smells gas or sees smoke from the furnace | Reads a slow intake script or drops the message in an overnight inbox | Immediate handoff rule triggers: AI employee Mia skips routine scheduling, flags the call first in your queue, and routes straight to your on-call person |
| 4. Repair on a 16-year-old AC leads to a replacement quote | Call service ends at the first phone message; open replacement quotes sit forgotten in a folder | AI employee Cody drafts a Good, Better, Best proposal from your price book after the tech's visit and prepares follow-up texts for your approval |
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Free 14-day workspace
Free no credit card
Preloaded with HVAC sample data so you can test no-heat triage, license-aware dispatch, and approval gates before connecting your own line.
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Pilot
$497 a month
One AI employee with one skill turned on, with setup help. Setup and CSV import help. Connections to your tools, where they apply. A regular review with the Omni team. Approvals and an activity log.
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Custom Build
From $4,500 a month
For multi-crew HVAC and mechanical contractors that want hands-on workflow configuration, custom seasonal rule cards, and dedicated onboarding.
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Enterprise
Talk to a person
For multi-location home services groups with custom security, volume, and operational requirements. Contact our team.
Answering service, AI receptionist, or a hire for an HVAC shop
Most HVAC shops choose between a live-agent answering service, an AI receptionist for HVAC, and an office hire. Here is how the three compare on the points that decide an after-hours call.
| What decides the call | Live-agent answering service | Omni AI receptionist (AI employee Mia) | In-house hire |
|---|---|---|---|
| Who picks up | A live agent working from a script | Mia, an AI employee, on your own business number | A dispatcher or office hire on your payroll |
| Nights, weekends, and heat waves | Covered by the provider's staffing; hold times vary | AI employee Mia answers and texts back missed calls when your shop is closed; how many calls ring at once depends on your Twilio line | Only the hours that person works, so nights need an on-call rota |
| What it knows about the caller | Usually a name and callback number unless it is integrated | Customer record, equipment age, and maintenance plan from your workspace after we set up your import | Whatever the person remembers or finds in your software |
| No-heat call or gas smell | Takes a message or follows a call tree you supply | Flags it at the top of your queue and prepares the on-call page for your approval | Depends on who is on shift |
| Acts on its own | Depends on the provider | No. Every text, booking, and dispatch page waits for your approval | Yes, on the person's judgment |
| What it costs | Set by the provider, often by minute or call volume, so check the rate card | Pilot $497 a month, Custom Build from $4,500 a month, Enterprise by quote. Twilio bills calls and texts separately. | Wages, payroll taxes, and training |
A live agent can talk a caller through an unusual situation in real time. AI employee Mia works from the rules you write and hands anything unclear to a person. Pick the option that matches how your shop handles an emergency night.
Frequently asked questions
Direct answers on how AI employee Mia answers your HVAC phone line, how no-heat calls reach a person, and how dispatch rules work.
What is an answering service for HVAC contractors, and does Omni's answer after hours?
An answering service for HVAC contractors picks up your shop line when your team cannot, usually by taking a message. Omni's is an AI receptionist: AI employee Mia answers on your own business number after hours, including nights and weekends, separates no-heat and gas calls from routine tune-ups, and prepares the dispatch page and customer text. Nothing is sent or booked until you approve it.
How does AI employee Mia tell an urgent no-heat call from a routine tune-up?
You write your shop's emergency and seasonal priority rules in your own words on your rule card. AI employee Mia asks every caller the same seven intake questions: the symptom right now, system type (furnace, heat pump, central air, mini-split, or boiler), approximate equipment age, current thermostat reading, whether an infant, older adult, or medically vulnerable person is in the home, whether they have an active maintenance agreement, the street address, and the callback number. A gas smell, smoke from equipment, sparks at the unit, a no-heat call below freezing, or a leaking water heater is flagged for a person right away. Routine tune-up and filter questions get a drafted reply offering your next open maintenance window that waits in your morning approval list.
What happens if a caller smells gas or reports smoke from the furnace?
A gas smell, carbon monoxide alarm, or smoke from equipment triggers an immediate handoff to a person as soon as it lands. AI employee Mia does not walk through a routine scheduling script and never gives repair, electrical, or gas safety instructions. She flags the thread at the top of your emergency queue and prepares the on-call page for your approval.
Does AI employee Mia book the dispatch board or page the on-call tech on her own?
No. Waiting for your approval is the default for every customer text, calendar booking, and on-call dispatch page. AI employee Mia and AI employee Hank read the customer record, installed equipment log, maintenance plan, and on-call certification list to prepare the job card and draft the customer text, then stop at the approval gate. Nothing is promised to the homeowner and no tech rolls until you approve the draft.
Will this work with ServiceTitan, Housecall Pro, or Jobber?
Yes. Omni Studio includes its own customer records, equipment logs, dispatch board, estimates, and invoices inside the Home Services workspace. Your existing customers, leads, jobs, invoices, team members, services, and price book from ServiceTitan, Housecall Pro, or Jobber move into your workspace via CSV import. We connect your ServiceTitan and Jobber accounts through Composio during setup, alongside Twilio, Google Calendar, Stripe, and QuickBooks. We scope record syncing with you during setup, and record changes wait for your approval.
Can AI employee Mia answer on our existing HVAC phone number?
Yes. AI employee Mia answers inbound calls and sends missed-call text-backs on your own business phone number through Twilio, a phone and text carrier you connect inside your workspace. Callers dial and see your shop's number, and every call transcript and text thread is logged on the customer's record.
Is anything billed on top of the plan?
AI employee usage is included in your Omni Studio plan ($497 a month on Pilot). When you connect your own phone line or third-party accounts such as Twilio for phone and SMS or Stripe for card payment links, carrier phone and text usage is billed directly by Twilio at their standard rates, and card processing is billed by Stripe.
How much does it cost, and can I try it before peak season?
You can start with a free 14-day workspace on preloaded HVAC sample data with no credit card required, so you can test winter no-heat and summer AC rush scenarios before forwarding a single live call. The Pilot plan is $497 a month with AI usage included, one AI employee, and one skill turned on. Custom Build starts from $4,500 a month for multi-crew contractors, and Enterprise pricing is available by talking to a person.
Try AI employee Mia and AI employee Hank on sample HVAC calls for 14 days
Set your seasonal priority rules, test a 9:40 p.m. ET no-heat call, and approve the first dispatch draft yourself.