AI receptionist for law firms that checks conflicts before intake
Omni's AI receptionist for law firms is Mia, an AI employee who answers your calls and texts after hours on your own number, asks for names first, and sends those names to a conflict pre-screen before anyone describes a matter. She drafts consult times from your attorneys' calendars and writes an intake summary for your team. Nothing goes to an inquirer, and no consult is booked, until an attorney approves it. She never gives legal advice. The Pilot is $497 a month, Custom Build starts at $4,500 a month, and Enterprise is by quote.
Watch AI employee Mia take an after-hours inquiry on her own computer
Mia works in her own computer window in your workspace. You can watch her read the intake inbox, see the conflict result wait for an attorney, check the consult calendar, and stop at the drafted reply. Pause her and take over whenever you want.
An inquiry came in at 9:41 p.m. about a car accident. Ask for names first, run the conflict pre-screen, and draft a consult reply once an attorney clears it.
Conflict check first: names before facts
A legal intake answering service that takes the whole story first can hear confidential facts from someone your firm cannot represent. Mia asks for names only, and the conflict pre-screen runs before any matter is described.
- Mia tells the contact she is an AI assistant for the firm.
- She asks for names only: the inquirer, the other party, and related parties such as a company, a spouse, or an insurer.
- Sam, the compliance and checks employee, searches your clients, matters, and contacts and lists every possible match.
- An attorney or staff member you choose reviews the result and clears it or flags it. Omni never clears a conflict, and the decision is logged with who made it.
- Only after that can Mia offer consult times, and the invitation waits for approval.
The pre-screen compares names with the records in your workspace, which come from the CSV files you import and the tools you connect. It is a first pass that saves your team the search. Your firm's own conflict procedures still apply, and your attorneys stay responsible for the decision.
Intake questions by practice area
Each firm sets its own questions and rules. These are common starting points for four practice areas. The questions collect facts for your team. Mia does not explain the law, assess a case, or say whether the firm will take it.
| Practice area | Questions Mia asks after names | Goes straight to a person |
|---|---|---|
| Personal injury | The date and place of the incident, who else was involved, including any company or insurer named, whether medical care has been sought, whether another attorney is already involved, and the best callback number and time. | A medical emergency or anyone in immediate danger, and any deadline or court date the caller mentions. |
| Family law | The county and state where a case is or would be filed, whether a case is already open, the next court date if there is one, and whether children are involved (yes or no, and how many). | A safety concern, a protective order, or a hearing within days. |
| Estate planning | The people involved, such as a spouse, children, or a business partner, the state of residence, whether this is planning ahead or an estate after a death, and whether documents already exist (yes or no). | A hospital or incapacity situation, or an urgent signing or filing date. |
| Criminal defense | The name of the person arrested or charged and the caller's relationship to them, the agency or court, the case number if known, custody status and location, and the next court date. | Anyone in custody, a court date within days, or a warrant. |
The same steps run for immigration and other practice areas: names first, the conflict pre-screen, then the questions your firm writes. See the legal intake and conflict pre-screening use case for how one inquiry moves through the workspace.
After-hours intake: what happens at 9:41 p.m.
Most firms lose inquiries in the gap between the last call of the day and the first check of voicemail. Mia answers that gap on your own number through Twilio, so the caller gets questions instead of a beep.
One after-hours inquiry, from first text to held consult
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The inquiry arrives. Marcus Webb calls the firm's Twilio number about a car accident and hangs up before voicemail. Mia texts back, says she is an AI assistant, and asks for names first.
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The pre-screen runs. Sam searches your clients, matters, and contacts for the names Marcus gave. The result is held for an attorney. No facts have been collected yet.
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An attorney clears it. The attorney reviews the result, clears the conflict, and the decision is logged with a name and a time.
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Mia drafts the reply. She checks the attorneys' calendars, offers two times, and stops at the approval card.
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The attorney approves and the reply goes out. The consult is held, and the full thread is saved on the inquiry.
If the caller says arrest, custody, a court date, or a safety concern, the inquiry goes first in your queue and your on-call attorney is alerted. We set up on-call alerts with you. A reply to the inquirer still waits for approval.
Consult booking that waits for conflict clearance
Mia reads your attorneys' Google Calendars, offers two or three open times, and drafts the invitation. She holds a time only after an attorney approves it.
A consult can be booked only after a person clears the conflict result. That order is built into the workflow, so a consult cannot be offered to someone your firm has not checked. The reply carries no advice and no promise about what the consult will find.
You decide who is invited and when. Approve, edit, or skip any draft from your phone or desktop, and every approval is logged with who approved it and when.
AI for law firms: what runs alone, what waits for an attorney, and what it never does
Law firms hesitate to put AI on the intake line for good reasons: advice given by mistake, a conflict missed, a message sent in the firm's name. The workspace separates reading and drafting from anything that goes out.
Runs on its own
Mia answers your line, tells each contact she is an AI, asks your intake questions, and saves the answers. Sam pre-screens names across your records. Mia also flags urgent words and writes the intake summary.
Waits for your approval
Clearing or declining a conflict, booking a consult, messaging an inquirer, and anything about fees or engagement all wait for a person. A check also runs before any AI employee in the Legal workspace takes a turn, and it blocks requests for legal advice.
You stay at the helm
Pause Mia on her own computer and take the screen yourself. Every decision is logged. Sending, spending, and record changes wait for your approval by default.
Hard limits
- Never gives legal advice or suggests a strategy
- Never predicts how a matter will turn out
- Never clears a conflict. A person does
- Never accepts or declines a matter or discusses fees
- Never sends a message or books a consult without approval
- Never drafts or signs a legal document, or files with a court
Law firm answering service, AI receptionist, or a hire: how they compare
Each option fits a different firm. This table lists what each one does and where it falls short, without prices we cannot verify for other providers. For a live answering service, ask each provider the questions in the middle columns.
| Option | After hours | Legal intake and conflicts | Cost | Where it falls short |
|---|---|---|---|---|
| Live answering service | People answer. Hours and coverage are set by the provider. | Depends on the provider. Ask whether names are checked against your records or only passed to you. | Set by the provider, often per minute or per call. Check current rates. | A person reads a script and cannot see your calendar or client list unless it is connected. |
| Omni AI receptionist (Mia and Sam) | Mia answers on your own number and texts missed callers back. She tells every contact she is an AI. | The same questions in the same order, set by your firm. Names first, a pre-screen against your workspace records, and a person clears it. | Pilot $497 a month for one AI employee with one skill. Custom Build from $4,500 a month. Enterprise by quote. | It is an AI, so urgent matters still need your on-call attorney. Practice-management software is not on the connection list today, so records come in by CSV file. |
| Hiring a receptionist or intake specialist | Only if someone is on call outside office hours. | As trained. A person searches your system by hand. | Salary, benefits, and training, which vary by market. | One person covers one shift, so a sick day or a vacation leaves a gap. |
Many firms keep a person for urgent calls and use Mia for the questions, the pre-screen, and the first draft. See how an AI answering service differs from a telephone answering service, or compare legal tools on the legal tool stack page.
Works with the tools your firm already uses
Mia works inside the Legal workspace and connects to the tools below during setup. Practice-management software is not on the connection list today. Bring clients, matters, and contacts over by CSV file, and tell us what your firm uses.
- Twilio (your firm's phone and text number)
- Gmail (reads your inbox and drafts replies)
- Google Calendar (attorney calendars and consult holds)
- CSV import (clients, matters, and contacts)
What an AI receptionist for a law firm costs
Plans match Pricing. AI usage is included in every plan. When you connect your own phone line, Twilio bills carrier phone and text usage directly.
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Pilot
$497 a month
One AI employee with one skill turned on, with setup and CSV import help, a regular review with the Omni team, approvals, and an activity log.
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Custom Build
From $4,500 a month
Everything in the Pilot, with hands-on setup and workflows tailored to how your firm handles intake. Terms are agreed in writing before you start.
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Enterprise
Talk to a person
For larger firms that need the security review and permission setup. Contact our team.
Frequently asked questions
Direct answers on how Mia handles legal intake, conflict checks, after-hours calls, and consult booking.
What is an AI receptionist for a law firm?
It is an AI employee that answers your firm's calls and texts, asks the intake questions you set, and prepares the next step for your team. At Omni Studio that employee is Mia. She tells every contact she is an AI, asks for names first, and drafts consult times from your attorneys' calendars. She does not give legal advice or accept matters, and nothing is sent until an attorney approves it.
How does an AI answering service handle legal intake and conflict checks?
Mia asks for names before facts: the inquirer, the other party, and related parties such as a company or a spouse. Sam, the compliance and checks employee, searches your clients, matters, and contacts and lists every possible match. A person reviews the result and clears or flags it, and a consult can be offered only after that. Omni never clears a conflict on its own, and the pre-screen does not replace your firm's own conflict procedures.
Does the AI give legal advice or decide which cases the firm takes?
No. Mia does not give legal advice, suggest a strategy, predict an outcome, draft legal documents, or file anything with a court, and she does not accept or decline a matter or discuss fees. She collects facts, marks urgent words, and hands your attorneys a summary. Your attorneys make every legal decision.
What happens when someone calls after hours?
Mia answers on your own business number through Twilio, or texts back a caller who hung up. She asks the same intake questions in the same order, saves the answers to the inquiry, and puts a summary in your morning queue. Urgent words such as arrest, custody, a court date, or a safety concern put the inquiry first in the queue and alert your on-call attorney. A reply to the inquirer still waits for an attorney's approval.
How much does an AI receptionist for a law firm cost?
The Pilot is $497 a month for one AI employee with one skill turned on, with setup and CSV import help. Custom Build starts at $4,500 a month and adds hands-on workflow setup, and Enterprise is priced by quote. AI usage is included in each plan, and Twilio bills carrier phone and text usage directly.
Does it work with our case management software?
Practice-management software is not on the connection list today. Omni connects to Gmail, Google Calendar, and Twilio, and you can bring clients, matters, and contacts over by CSV file so the conflict pre-screen has records to search. Tell us what your firm uses and we will scope it during setup.
Can Mia answer on our existing firm phone number?
Yes. Mia answers calls and sends missed-call texts on your own business number through Twilio, a phone and text carrier you connect in your workspace. Callers see your firm's number, and each call and text thread is saved on the inquiry.
Is client information safe, and what about attorney advertising rules?
Connections use HTTPS, the credentials you connect are stored encrypted, each business's data is separated from every other business's data, and access is role-based. We do not claim any certification, and your firm stays responsible for its own confidentiality and professional duties. Omni makes no promise about case outcomes, and your attorneys review every message before it goes out.
Keep reading
This page is part of the AI receptionist hub. Related pages: legal intake and conflict pre-screening, the Legal workspace for law firms, after-hours call answering, and missed-call text back.
Omni Studio is software, not a law firm. Nothing on this page is legal advice, and no page here promises a case outcome. Your attorneys stay responsible for every client decision and for following your state's rules on attorney advertising and client communication.
Last updated October 2026.
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