A burst pipe at 11:15 p.m., from first call to paid invoice
A late call goes to voicemail. Mia drafts a reply, Hank picks the on-call plumber, Cody quotes the repair, and Nora drafts the invoice. You approve each step.
MiaChief of staff
HankOperations and dispatch
CodySales and estimates
NoraBilling, books and reports
Call in
MiaChief of staffThe call goes to voicemail
Mia listens to the voicemail and matches it to your emergency list. She drafts a text to Rosa, and it waits for you.
Voicemail, Delgado
You approve
The text to Rosa waits for you
Rosa gets it at once. It asks only for the address and what she sees. No arrival time is promised yet.
Text Rosa back
WhyYour emergency list matches the voicemail: an active leak.
If you approveRosa gets the text. Mia waits for her reply.
Drafts
Rosa replies with the address
Mia collects the address and a photo, then drafts the dispatch note for the on-call plumber. The note does not go out yet.
Mia's texts with Rosa
You approve
Handoff: Mia to HankMia passes the job to Hank to pick the plumber and the arrival window.
HankOperations and dispatchHank picks Marcus
Hank checks who is on call and the drive time. The dispatch and the arrival window wait for you.
Dispatch Marcus to 1418 Alder Street
WhyActive leak. Marcus is on call and 18 minutes away.
If you approveMarcus gets the dispatch note, and Rosa gets the arrival window.
On site
Marcus stops the leak
Marcus finds a split supply line and a seized shutoff valve. Hank keeps the visit record.
Visit record, Delgado
Cody quotes
Handoff: Hank to CodyHank passes the valve follow-up to Cody for a quote.
CodySales and estimatesCody drafts two options
Cody prices the valve job from your price book and writes a short note for Rosa.
Nora bills
Handoff: Cody to NoraCody passes the closed visit to Nora for billing.
NoraBilling, books and reportsNora drafts the invoice
- After-hours emergency visit$189
- Supply line, parts$24
- Labor, 0.75 hours$96
- Total$309
Waits for you
Two drafts wait for you
Waiting for your approval
Nothing reaches Rosa until you approve it.
- Send Cody's two valve options to Rosa
- Send Nora's $309 invoice and pay link
- Book the valve job when Rosa picks an option
Whole job
One job, four AI employees
Done or approvedWaits for you
- Drafted a text to RosaMia · Asks for the address and what she sees
Done
- Approved the text to RosaYou Approved
- Collected the address and drafted the dispatch noteMia · 1418 Alder Street, photo attached
Done
- Picked Marcus and drafted the arrival textHank · 18 minutes away
Done
- Approved Marcus and the arrival windowYou Approved
- Closed the visit, flagged the valveHank · Repair done at 12:35 a.m.
Done
- Drafted two valve optionsCody · $285 or $410
Waits for you
- Drafted invoice 1187Nora · $309 with a pay link
Waits for you
Every step is in the activity log, with who drafted it and who approved it.
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