Prompt injection: what it is and how to limit the damage
Prompt injection is hidden text that tries to give an AI orders. Learn how it works, why limits beat filters, and eight questions to ask any vendor.
Jessica Adams · 9 min readThe Omni journal
Guides, playbooks, and product notes on AI employees at work.
Articles
How we describe what AI employees can do, and what we skip
Our rules for describing what AI employees can do: say it in order, label how far along each thing is, and leave out what we cannot back up.
Jessica Adams · 4 min read
Why a person reviews AI listing copy for Fair Housing
AI drafts listing copy quickly, so a person should read it for Fair Housing issues before it goes anywhere. Where drafts go wrong, and a review step.
Jessica Adams · 6 min read
A short playbook for waitlist rules on canceled appointments
A canceled appointment leaves a hole in the day. Write your waitlist rules once and let an AI employee prepare the offers while the slot is still open.
Jessica Adams · 5 min read
What an approval card should show before you click approve
An approval is only as good as what you can see when you make it. Here are the six things every approval card should show you.
Jessica Adams · 6 min read
What it means that an AI employee has its own computer
An AI employee in Omni Studio works on its own computer. You watch each step, pause it, or take over, and every decision is logged.
Jessica Adams · 6 min read
Missed call follow-up checklist, from reply to booking
A missed call doesn't have to mean a lost job. This checklist covers what to set up, what to send, and what to leave to a person.
Jessica Adams · 6 min read
Who to include on a reactivation list, and who to leave out
Past customers are your warmest list, and an easy one to annoy. Build a reactivation list you can defend, and write a message that's easy to decline.
Jessica Adams · 6 min read
Month-end checklist for a small business: hand off and review
Month-end is a pile of small chores that come due together. Hand off the gathering and drafting, and keep the decisions for you and your bookkeeper.
Jessica Adams · 6 min read
An AI front office for real estate, from inquiry to leasing
An AI front office for real estate drafts the first reply, finds showing times and keeps leasing threads on the listing. You approve before it is sent.
Jessica Adams · 7 min readWhat waits for your approval in an AI QuickBooks integration
An AI QuickBooks integration reads invoices and customers from QuickBooks Online and drafts the next step. Entries and write-offs wait for you.
Jessica Adams · 7 min read
How to choose an AI implementation partner for your business
An AI implementation partner maps the work, sets the limits, and stays for the review. Compare four paths and six questions to ask before you sign.
Jessica Adams · 9 min readPut one AI employee on one job
We review your answers, meet for 20 minutes, then set up your demo.