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The Omni journal

Guides, playbooks, and product notes on AI employees at work.

Articles

PlaybooksComparison

Home service CRM automation starts with clean records

Home service CRM automation starts with one clean record per customer. Add one job at a time, and every send waits for your approval by default.

Jessica Adams · 8 min read

Product

What to see on an AI agent monitoring dashboard

An AI agent monitoring dashboard needs five signals, a way to open any one of them, and a short review routine. This is what an owner should watch.

Jessica Adams · 7 min read

Playbooks

How to run AI agent evals before you launch

AI agent evals without code: build a small test set from your own jobs, score each draft on four things and rerun it after every change.

Jessica Adams · 6 min read

Playbooks

How to write an AI automation rollback plan

An AI automation rollback plan says who can stop it, how work continues by hand, and how you fix what already went out. Write it before launch.

Jessica Adams · 6 min read

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