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Auto repair

Diego's Civic shakes when he brakes

Mia books the drop-off, Cody drafts the brake estimate, Sam checks the proof of work, and Nora drafts the invoice. Diego says yes before any work starts.

On this job
  • MiaChief of staff
  • CodySales and estimates
  • SamCompliance and checks
  • NoraBilling, books and reports
Text from Diego2017 Civic, Cedar Street Auto
BrakesBay 2 open
Mia, the AI employee for chief of staff, at a laptop

Text in

MiaChief of staff

Diego texts before opening

Mia finds the car's VIN, the vehicle ID number, from the last visit, and an open bay. She does not diagnose.

Diego: My 2017 Civic shakes when I brake. Can you look at it?

Diego's file

You approve

The drop-off waits for you

Needs your approval

Book Diego into bay 2 on Tuesday

Text messageHi Diego, we have your Civic booked for Tuesday at 8 a.m. in bay 2. A technician will inspect the brakes, and we'll text you an estimate before any work starts.

WhyBay 2 is open Tuesday morning.

If you approveDiego gets the text, and the booking goes on the calendar.

Estimate

Handoff: Mia to CodyThe technician finds worn front pads and warped rotors. Mia passes the notes to Cody.

CodySales and estimates

Cody drafts the estimate

He uses your approved labor and parts prices and the technician's notes.

Estimate, work order 3187Draft
  • Front brake pads$186
  • Front rotors, pair$240
  • Labor, 2.0 hours$260
  • Total$686
Text to DiegoHi Diego, the technician found worn front pads and warped rotors. The repair is $686. Reply YES to approve and we'll start, or call us with questions.

Two yeses

Work starts after two yeses

Waiting for two yeses

You approve the estimate text. Diego approves the work.

  • Send the $686 estimate to Diego
  • Diego replies YES before work begins
  • Assign a technician to bay 2

Sam checks

Handoff: Cody to SamDiego replies YES. After the repair, Cody passes the job to Sam.

SamCompliance and checks

Sam checks the proof of work

He matches the photos and parts to the approved estimate before anyone bills.

3 of 3

Proof of work, 3187

Invoice

Handoff: Sam to NoraSam passes the checked job to Nora.

NoraBilling, books and reports

Nora drafts the invoice

Invoice, work order 3187Draft
  • Pads and rotors$426
  • Labor, 2.0 hours$260
  • Total due$686
Text with pay linkHi Diego, your Civic is ready. The total is $686, as approved. Pay with this link or at pickup.
Sending the invoice waits for you.

Whole job

One repair, four AI employees

The whole job, work order 3187

Done or approvedWaits for you

  1. Read Diego's text and found bay 2Mia Done
  2. Approved the drop-offYou Approved
  3. Drafted the $686 estimateCody · Pads, rotors, 2.0 hours of labor Done
  4. Approved the estimate. Diego said YES.You Approved
  5. Checked the proof of workSam · 3 of 3 match Done
  6. Drafted the invoiceNora · $686 with a pay link Waits for you

Every step is logged with who drafted it and who approved it.

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