Salon

A 3.5-hour balayage, booked and held

Hank finds Jess an open 3.5-hour block, Nora drafts the deposit and reminders, and Reggie asks for a review after the visit. You approve each message.

On this job

HankOperations and dispatch
NoraBilling, books and reports
ReggieMarketing and growth

Balayage with JessAna Ruiz, Luma Studio

3.5 hours$40 deposit policy

Hank, the AI employee for operations and dispatch, at a laptop

Request7:40 p.m.

HankOperations and dispatch

Ana asks for balayage with Jess

Hank checks Jess's calendar and how long the service takes.

Ana Ruiz: Can I get balayage with Jess sometime soon?

Jess's calendar

Hank’s computer

Live

Inbox

YouJess's calendar

Sheets

Jess's calendar	Detail	Status
Balayage	3.5 hours with Jess	Service length
Saturday, October 17	10:00 a.m. to 1:30 p.m.	Open
Saturday, October 24	1:00 p.m. to 4:30 p.m.	Open

Hank is working. Take over to pause Hank and use the computer yourself.

Done: Balayage: 3.5 hours with Jess (Service length)
Done: Saturday, October 17: 10:00 a.m. to 1:30 p.m. (Open)
Done: Saturday, October 24: 1:00 p.m. to 4:30 p.m. (Open)
Waiting: Ana Ruiz: Can I get balayage with Jess sometime soon?
In progress: Jess's calendar

You approve7:44 p.m.

Two times wait for you

Needs your approval

Offer Ana October 17 or October 24

Text messageHi Ana, Jess has Saturday, October 17 at 10 a.m. or Saturday, October 24 at 1 p.m. Balayage takes about 3.5 hours. Which works?

WhyBoth blocks fit the full service.

If you approveAna gets the text. Nothing is booked until she picks a time.

Deposit8:02 p.m.

Handoff: Hank to NoraAna picks October 17. Hank passes the booking to Nora for the deposit.

NoraBilling, books and reports

Nora drafts the deposit

Your policy asks for a $40 deposit on services over 90 minutes.

Deposit, Ana RuizDraft

Balayage with Jess, October 17$240
Deposit, paid at booking$40
Due at the visit$200

Text with pay linkHi Ana, you're booked with Jess on October 17 at 10 a.m. A $40 deposit holds the time. Pay with this link.

Charging, refunding or keeping a deposit waits for you.

Reminders8:04 p.m.

Nora lines up two reminders

Nora's computer

Three days beforeHi Ana, see you Saturday at 10 a.m. with Jess. Need to move it? Reply here.

The day beforeHi Ana, tomorrow at 10 a.m. with Jess. Reply YES to confirm.

Each one waits for approvalNo text after STOP

Review askOct. 17, 2:30 p.m.

Handoff: Nora to ReggieThe visit is done. Nora passes Ana to Reggie.

ReggieMarketing and growth

Reggie asks for a review

Ana agreed to hear from you, so Reggie drafts one review request.

Reggie's computer

Text to AnaThanks for coming in today, Ana. If you have a minute, a review helps Jess and the studio: lumastudio.example/review

Ana opted inReggie posts nothing

Whole jobOct. 17

One booking, three AI employees

The whole job, Ana Ruiz

Done or approvedWaits for you

Found two 3.5-hour blocksHank · October 17 and October 24 7:42 p.m.Done
Approved the text to AnaYou 7:50 p.m.Approved
Drafted the $40 deposit requestNora · Ana picked October 17 8:02 p.m.Done
Drafted two remindersNora · Three days before and the day before 8:04 p.m.Done
Approved the deposit request and both remindersYou · Ana paid the $40 deposit 8:10 p.m.Approved
Drafted a review requestReggie · After the visit Oct. 17, 2:30 p.m.Waits for you

Every step is logged. Texts stay simulated until you go live.

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Salon and spa booking use case