Bilingual inquiries

A buyer writes in Spanish at 9 p.m. Mia drafts the showing for approval

Lucía emails in Spanish about a listing after dinner. Custom implementation: we set up Spanish buyer replies so Mia reads the listing and weekend calendar, finds two open times, and drafts a Spanish invitation for you to approve.

Talk to a person Browse use cases See how it works

The problem

A Spanish-speaking buyer emailed on Friday night. Nobody who speaks Spanish saw it until Monday, and the showing went to another brokerage.

How this is designed to work

Lucía Herrera emails Harbor & Pine Realty at 9:02 p.m. asking to see 82 Maple Avenue this weekend. Mia reads the listing, notes that the email is in Spanish, checks the weekend calendar, and finds two open times on Ana's calendar. You name Ana as the agent who speaks Spanish.

Reads
Drafts
You approve
Logged

Mia’s computer

Live

Inbox

Lucía Herrera¿Puedo ver 82 Maple Avenue este fin de semana?9:02 PM
Ben CarterShowing for 14 Harbor Lane this week7:48 PM
Alicia FordDisclosure packet for 82 Maple Avenue6:31 PM
Chris DoyleLease renewal question for next month5:54 PM

Sheets

Lead	Listing	Language	Status
Lucía Herrera	82 Maple Avenue	Spanish	Reply drafted
Ben Carter	14 Harbor Lane	English	New
Alicia Ford	82 Maple Avenue	English	Packet requested
Chris Doyle	Rental lease	English	New

Mia is working. Take over to pause Mia and use the computer yourself.

Done: Reads the 82 Maple Avenue listing and weekend calendar
Done: Notes the Spanish inquiry and finds Ana free
Done: Drafts the Spanish invitation with 2 showing times
Waiting: Waiting for your approval
Next: Dana approves, Ana replies, and the showing is logged

Mia, Chief of staff

Sending Lucía two showing times, from Ana

If approved: Dana approves at 9:05 p.m. Ana sends the Spanish reply from the same thread. When Lucía picks Saturday at 11 a.m., Mia drafts the showing onto the calendar and a confirmation for Ana to send. Both wait for approval. The source, the language, and every message are logged on the lead.

The draft lists Saturday at 11 a.m. and Sunday at 2 p.m. and attaches the disclosure packet. Ana sends the reply in Spanish from her own email. Nothing is sent until you approve it.

Nothing is sent until you approve.

What runs alone and what waits for you

Does on its own

Reads the inquiry, the listing, and the calendar
Notes the language and checks the calendar of the agent you name
Drafts the invitation and the disclosure email
Logs the source and every message on the lead

Waits for your approval

Assigning the lead to an agent
Sending the invitation and the packet
Adding a showing to the calendar
Changing a lead stage

Never does

Steer a buyer by language, national origin, neighborhood, or any protected trait
Promise availability, a price, or terms
Send a Spanish reply on its own: a bilingual person on your team sends it today

Sending, spending and changing records wait for your approval by default. You choose what, if anything, may run on its own, and every decision is logged.

For any brokerage with clients who write in more than one language

The steps are the same for any language your team speaks. Mia notes the language and drafts the invitation. The reply comes from the person on your team who speaks it, until Mia's own drafts in that language ship.

Connects to your tools

Each connection shows its status today.

Gmail
Twilio
Google Calendar
AI phone answering
Spanish replies

See all 1,500+ tools

We connect 1,500+ tools during setup and build the workflows to match how you work. These are the most common ones. If yours is not listed, we can still connect it. Talk to a person

Cal.com
Calendly
Gmail
Google Calendar
Google Meet
Mailgun
Microsoft 365
Microsoft Outlook
Microsoft Teams
Postmark
SendGrid
Zoom
Aircall
Messenger
Telegram
Twilio
Vonage
WhatsApp
Discord
Google Chat
Slack
Airtable
Box
Canva
Coda
Confluence
Dropbox
Evernote
Figma
Google Docs
Google Drive
Google Forms
Google Sheets
Loom
Microsoft Excel
Microsoft Word
Miro
Notion
OneDrive
SharePoint
Apollo
Close
HubSpot
Pipedrive
Salesforce
Zoho
ADP
Adyen
Braintree
Expensify
Gusto
Klarna
PayPal
Plaid
QuickBooks
Shopify
Square
Stripe
WooCommerce
Xero
Adobe Acrobat Sign
DocuSign
Asana
Basecamp
ClickUp
Jira
Linear
monday.com
Todoist
Trello
Ahrefs
Brevo
Buffer
Constant Contact
Eventbrite
Facebook
Google Analytics
Hootsuite
Hotjar
Instagram
LinkedIn
Mailchimp
Semrush
Similarweb
Squarespace
Vimeo
Webflow
Wix
WordPress
Yelp
YouTube
Zillow
Front
Help Scout
Intercom
SurveyMonkey
Typeform
Zendesk
1Password
Amplitude
BigQuery
Datadog
GitHub
GitLab
Make
Mixpanel
n8n
Okta
PagerDuty
PostHog
Segment
Sentry
Snowflake
Supabase
Zapier

Frequently asked questions

Does Mia write the reply in Spanish?

Yes. We set up Spanish drafting for your team, so Mia drafts the invitation in Spanish for you to approve before anything is sent. You review the wording and approve the message before it goes out.

How does Mia pick the agent who speaks Spanish?

We build your language routing rules to match how you work, so Mia proposes an agent who speaks Spanish for your approval. A person confirms every assignment.

Does the buyer get a reply at 9 p.m.?

Only if someone on your team approves it then. Mia prepares the draft when the email arrives, and the approval shows up on your phone. If you approve it the next morning, the reply goes out then. Mia never sends on its own.

Does this run on your website in Spanish?

Yes. Ask us and we build a Spanish website, client portal, and forms as part of a Custom Build or Enterprise (talk to a person) on /pages/pricing.

Is this Fair Housing safe?

Your setup includes language matching, so Mia proposes an agent using the language the buyer requests and waits for your approval. A person approves the match. Mia never uses a name, accent, or address to guess a language, origin, or any protected trait. It blocks protected-class fields at intake and never steers anyone. A person approves every assignment and message. We do not claim certification or regulatory compliance.