Live in 7 days Zero technical experience required Built for optometry practices
Every exam call answered, recalled, and booked.
Front desk on line one. Patient in the chair. Omni catches line two 24/7 — capturing exam requests, running annual recalls and refilling cancellations, so $650 exam-and-eyewear visits stop going to the practice that picked up.
Workflow cards, timing, ratings, revenue examples, and customer names on this page are illustrative unless a linked case study identifies the source. Actual launch timing and outcomes depend on scope and approvals.
Team AI Operations Platform
Your AI front office, not just a voice bot
Omni captures calls, forms and voicemails, asks the qualifying questions, routes each patient to the right doctor and exam slot, kicks off follow-up and delivers a clean intake brief — Capture, Qualify, Route, Follow up. Want the AI front office mapped to your practice? Drop your number and hear it live.
Live Voice Intake includedMarketing Automation add-onAccounting add-on
Industry voices
The Inevitability of the Shift.
Global Perspectives · 01
Former CEO, eBay
Devin Wenig
O
Industry perspective · public remarks
"If your practice doesn’t have an AI strategy, you’re going to die in the world that’s coming."
Devin Wenig · Former CEO, eBay · public remarks
The hidden cost of an unanswered phone line without Omni
One evening and one morning at a busy optometry practice — six inquiries, six leaks, and the front desk buried in insurance verifications.
The exam engine. Every inquiry. Centered on your exam schedule.
Automated call capture, exam scheduling and annual recall built for optometry practices — answered within two rings, triaged against your rules, routed to the right doctor and slot. Working every minute of every day, not just when the front desk is staffed.
We’ll help you map the first workflow around your business.
Omni agents. Always answering. Always booking. Every night.
A typical week on Omni runs hundreds of small actions across your phones, your booking forms, your exam schedule and your recall list. Here's what that looks like in plain English: exams booked, recalls answered, revenue recovered.
01 · What we captured last week
Ten real calls. Ten real bookings.
Live · 142 calls captured in the last 7 days
Time
Component
What happened
What it meant
02 · Proof in the field
Revenue recovered for businesses like yours.
Different cities, different patient panels — the same three plays keep recovering revenue. Below: how each one turns into exams on your schedule.
Case AWeek-one recovery
Recover the exams hiding in voicemail.
The Voice Intake Agent takes over the lines on day one. Every call that used to ring out — after close, mid-exam, weekend — gets answered, triaged and booked before the chain across the street picks up.
Golden Hour Optical· Optical
The problemEvening exam calls hitting voicemail
What we installed24/7 live voice intake
Time to first bookingNight one
Booking rate sinceevery inquiry captured
Recovered in week 1$32,000
Case BRecall on autopilot
Turn a dusty recall list into a full exam schedule.
The Recall Agent works the lapsed-patient list nightly — oldest lapses first — and the CRM keeps every household on annual rhythm, so exams, frames and lens supplies stop drifting to the chains.
Hawthorne Eye Associates· Full scope
The problem400-name recall list untouched since spring
What we installedVoice intake + automated recall
First week6 households rebooked
Running now40 recalls worked nightly
Schedule statusFull & recalled
Case CZero-latency capture
Capture after-hours eye emergencies instantly.
Every after-hours inquiry — snapped frames, lost contacts, flashes and floaters — is captured the moment it arrives, triaged and logged on the dashboard — a 24/7 front desk without hiring an extra receptionist.
Iris & Main Optometry· Family
The problemOvernight inquiries lost by morning
What we installedZero-latency after-hours capture
Booking rate sinceevery inquiry captured
Receptionists hiredZero
Pipeline added$600K+
03 · The learning curve
The longer Omni answers, the less each booked exam costs.
Every captured call teaches the system your exam types, your doctors and your triage rules. Cost per booked exam falls while patient lifetime value climbs — rated 4.9/5 by 87 owners.
Cost per booked exam Average patient lifetime value
Cost per booked engagement
$0
down from $84 in month one
Average client lifetime value
$0
up from $2,850 in month one
What this means in plain English
By month 12, every booked exam costs $19. It was costing $84 in month one. Your phone bill isn't shrinking — the system just got better at capturing and booking the patients worth seeing.
Why this happens
Every captured call teaches the next one. Good weeks teach the system your exam types, your doctors and your triage rules — and it repeats the good weeks.
Your numbers move with you
Seamless data migration from the systems you already use.
04 · One real call
Elena. 9:18 PM. A snapped frame, an expired prescription, a presentation Friday. In the chair at 9:40 AM — then a family of four on recall.
One patient's call through the platform, captured after the front desk went home. At every step: which agent made it work, and what would have happened without it.
What owners tell us.
Owner-ODs and office managers across full-scope, pediatric and dry-eye practices, talking about what changed when Omni took over their phones.
13 stories · drag or swipe to browse
Pricing
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