Live in 7 days Zero technical experience required Built for appliance repair shops
Every repair call answered, booked, and confirmed.
Dead fridge overnight. A week of groceries spoiling. A washer that flooded the laundry room. Omni works your phones 24/7 — separating a same-day breakdown from a routine service call, booking the job and routing the tech, so the repair jobs stop going to whoever answered first.
Workflow cards, timing, ratings, revenue examples, and customer names on this page are illustrative unless a linked case study identifies the source. Actual launch timing and outcomes depend on scope and approvals.
Appliance repair shop marketing
Your AI front office, not just a voice bot
Omni captures calls, forms and voicemails, triages the breakdown, books the tech into the right slot, kicks off follow-up and delivers a clean job brief — Capture, Triage, Book, Document. Want the AI front office mapped to your appliance repair business? Drop your number and hear it live.
Live Voice Intake includedMarketing Automation add-onAccounting add-on
Industry voices
The Inevitability of the Shift.
Global Perspectives · 01
Former CEO, eBay
Devin Wenig
O
Industry perspective · public remarks
"If you don’t have an AI strategy, you’re going to die in the world that’s coming."
Devin Wenig · Former CEO, eBay · public remarks
The hidden cost of an unanswered repair line without Omni
One overnight and one morning at an appliance repair shop — six breakdown calls, six spoiling fridges and flooded laundry rooms, and nobody in the office to catch any of them.
The service engine. Every breakdown. Triaged and booked.
Automated call capture and scheduling built for appliance repair crews — answered within two rings, triaged against your priority rules, booked into the right tech's slot with the right parts on hand. Working every minute of every weekend, not just when the office is staffed.
We’ll help you map the first workflow around your business.
Omni agents. Always answering. Always booking. Every weekend.
A typical week on Omni runs hundreds of small actions across your phones, your Yelp inbox, your schedule and your ledger. Here's what that looks like in plain English: techs booked, jobs captured, revenue recovered.
01 · What we captured last week
Ten real calls. Ten real bookings.
Live · 168 repairs captured in the last 7 days
Time
Component
What happened
What it meant
02 · Proof in the field
Revenue recovered for businesses like yours.
Different cities, different appliances — the same three plays keep capturing booked repair work. Below: how each one turns into dollars on your schedule.
Case AWeek-one recovery
Recover the jobs hiding in voicemail.
The Voice Intake Agent takes over the lines on day one. Every call that used to ring out — after hours, mid service call, weekend breakdown — gets answered, triaged and booked while the groceries are still cold enough to save.
Hargrove Appliance Repair· Fridge & Laundry
The problemOvernight breakdowns hitting voicemail
What we installed24/7 live voice intake
Time to first bookingNight one
Capture rate sinceevery breakdown captured
Repairs captured week 1$9,000+
Case BUninterrupted intake
Never miss a breakdown during a weekend rush.
The Dispatcher balances the schedule on job location and parts on hand, and 50+ concurrent lines scale automatically — so no breakdown waits on hold when Saturday hits and every phone rings at once.
Castellano Appliance Service· Repair
The problemWeekend calls hanging up
What we installedIntake + smart scheduling
First month6 same-day compressor jobs won
Running now9 vans on rhythm
Intake statusUninterrupted
Case CZero-latency capture
Capture after-hours breakdowns instantly.
Every after-hours breakdown is captured the moment it arrives and logged on the dashboard — a 24/7 front desk without hiring an extra phone operator.
Whitfield Appliance Pros· Cooking & Dishwashers
The problemOvernight breakdowns lost by morning
What we installedZero-latency after-hours capture
Capture rate sinceevery breakdown captured
Phone operators hiredZero
Pipeline added$180K+
03 · The learning curve
The longer Omni answers, the more each captured repair is worth.
Every captured call teaches the system your appliance brands, your service radius and your triage rules. Cost per booked job falls while the average repair value climbs, rated 4.9/5 by 87 owners.
Cost per booked job Average repair value
Cost per booked engagement
$0
down from $84 in month one
Average client lifetime value
$0
up from $2,850 in month one
What this means in plain English
By month 12, every booked job costs $16 to book. It was costing $60 in month one. Your phone bill isn't shrinking — the system just got better at capturing and booking the repairs worth rolling a van for.
Why this happens
Every captured call teaches the next one. Good weekends teach the system your appliance brands, your service radius and your triage rules — and it repeats the good weeks.
Your numbers move with you
Seamless data migration from the systems you already use.
04 · One real call
Renata. 2:14 AM. Fridge dead, a week of groceries spoiling. Tech on-site by 8:00 AM — then a full sealed-system repair.
One homeowner's breakdown through the platform, captured while everyone slept. At every step: which agent made it work, and what would have happened without it.
What owners tell us.
Owners and operators across refrigeration, laundry, cooking and dishwasher repair, talking about what changed when Omni took over their phone lines.
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Pricing
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